Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.
Last updated: 16 September 2022
Mask exemptions accepted for people seeking treatment Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.
*Treatment includes: coming into the Emergency Department, outpatient appointments, surgery or a procedure.
For visitors to all facilities effective from Friday 16 September 2022
Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.
There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.
Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:
Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
Hand sanitiser is available and must be used.
Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.
Visiting patients with COVID-19
People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.
Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.
THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.
Advice has been issued for anyone seeking healthcare under alert level 4 in Canterbury
General Practices, community pharmacies and Urgent Care Centres are all open but they will have some additional measures in place to keep you and others safe.
Call your GP number 24/7 for advice on what to do and where to go.
Please phone before visiting your medical centre and follow advice. Many of your needs are able to be met by a phone or video consultation, and this will be assessed by the medical team. If you need to visit in person you’ll be asked to wear a mask and sanitise your hands, or to stay in your car. Please bring no more than one support person, who must also wear a mask. Inside the facility, waiting rooms will be arranged to support safe physical distancing and some general practices will ask people with COVID-like symptoms to wait in a separate area. Staff will use appropriate PPE.
The Emergency Department at Waipapa and emergency services such as ambulances are available for those who need them – but please save the emergency department for emergencies.
If you are well and have concerns about COVID-19, are displaying symptoms or think you need a test please do not attend the ED. Please call your GP or Healthline (0800 358 5453) 24/7 for advice on what to do and where to go.