All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Additional 20 Rosewood Rest Home & Hospital hospital-level residents to be moved

Friday 10 April 2020Media release2 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

Canterbury DHB is moving an additional 20 Rosewood Rest Home & Hospital hospital-level residents

Following ongoing challenges finding replacement staff for Rosewood Rest Home and Hospital, Canterbury DHB’s Chief Executive, David Meates has authorised the relocation of 20 Rosewood residents currently in the home’s hospital-level care wing.

The residents will move to new homes in other aged care facilities providing hospital-level care over the next week.

“Families have been contacted and are central to our decision-making about where residents are moved to. Thankfully, there are a number of rest homes who have hospital-level rooms available. We expect all residents to be safely relocated to their new homes by the end of next week.

“We know this is disruptive for both residents and their whānau, but under the present circumstances it is the safest option while we’re unable to find appropriate staff to work at Rosewood to provide care to this group of vulnerable older people.  

“Once this group of 20 has been relocated, 24 residents will remain at Rosewood. We are confident we’ll have sufficient staff to care for these remaining residents until such time that some of the original Rosewood staff will be out of their isolation period and cleared to return to work.

David Meates said as of today eight further cases of COVID-19 have been have been confirmed as part of the Rosewood Cluster.

“Our utmost priority is to keep residents safe,” David Meates said.


 Editor’s note: Earlier this week 20 residents from one of Rosewood’s dementia wards were relocated from Rosewood to Burwood Hospital where they could safely isolate as a group. Our media release on this move is here.

 Updated case numbers:

As at Saturday afternoon 10 April there are 28 cases of COVID-19 linked with the Rosewood cluster.

This comprises 15 staff – 5 confirmed and 10 probable

and 13 residents – 6 confirmed and 7 probable.


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Page last updated: 5 August 2020

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