COVID-19 (Coronavirus)

Information about changes at hospitals and health centres can be found at www.cdhb.health.nz/covid19

VISITORS TO HOSPITAL

Updated - effective from 14 May 2020 until further notice. Under COVID-19 Alert Level 2 visitor access to health facilities continues to be restricted.– details for all facilities...

Last updated:
29 April 2020

Please remember, limiting our interactions with others is our best defence against COVID-19. Please don’t visit the hospital if you don’t need to. The following level 2 visitor restrictions are in place for all Canterbury DHB health facilities:

  • Visitors will be screened and asked to provide contact details upon arrival
  • Visitors who are unwell or have suspicion of COVID-19 will not be able to enter
  • Aged residential care: no visitors, however, family visits for palliative care residents who do not have COVID-19 will be considered on a case-by-case basis.

Specific and detailed visitor restrictions that apply to each hospital are available on our COVID-19 page.

Airport-style check in reducing wait times and improving the patient experience

Thursday 23 May 2019Media release2 minutes to read

Gaye Meffan makes use of the new self check in kiosks before her Outpatients appointment

Patients with an appointment in the new Christchurch Outpatients building are enjoying a new, simpler and faster method to check-in for their clinics.

Canterbury DHB has installed several touchscreen check-in kiosks on the ground floor of the new building and at reception areas on all other floors.

The innovative new kiosks have been developed by Florence Health*, a New Zealand business from Hawke's Bay.

On entering the Outpatients building, patients are able to use the touchscreen kiosks to scan the barcode on their appointment letters – a similar system to that used at airport check-ins. With their details scanned in, patients will be directed to the correct floor and waiting room for their appointment.

The kiosks also allow patients to check and update important information, such as a change of address or phone number.

“Our patients’ time is valuable, so we must not waste it,” says Canterbury DHB’s Chief Digital Officer Stella Ward.

“Digital solutions such as kiosks reduce queuing and streamline our appointment processes – which is very important in a complex building such as Christchurch Outpatients. With hundreds of appointments booked every day, and with more than 20 different clinical services operating across five floors, it’s vital that the new building runs efficiently.

“The kiosks will also free-up staff time, enabling more high-value work to be completed by our administrative and clinical teams, further benefitting our patients and helping us to deliver the right care in the right place at the right time,” Stella says.

ENDS

*Florence Health’s parent company, Fingermark Ltd., provides digital signage and kiosks to the retail, government and healthcare sectors.

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Page last updated: 23 May 2019

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