All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

To keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended to be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

All fun and no germs in the pool this summer

Thursday 22 December 2022Media release3 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

Some things aren't welcome in this pool. Please stay out of water if you've had a tummy bug.

Te Mana Ora l Community and Public Health are urging swimmers to do their bit to stop bugs and infections from getting into pools.

Did you know germs can spread through the water in pools and spas and cause swimming-related illnesses? Swimming pools are an ideal breeding ground for serious gastro bugs. Although chlorine works by killing off most bacteria, and viruses, Cryptosporidium (commonly known simply as crypto) and Giardia are particularly resistant to the standard chlorine dosages you find in most pools.

Most people who contract crypto and other gastro infections experience symptoms such as watery diarrhoea, stomach cramps, nausea, vomiting, and fever. Others, who have weakened immune systems, can develop a serious, chronic, and sometimes fatal illness.

“We all share the water we swim and play in, so it is important to maintain swimming hygiene for the health and safety of you, your tamariki, and whānau,” says Dr Matthew Reid, Canterbury Medical Officer of Health, Te Whatu Ora, National Public Health Service.

“You can get sick if you swallow or have contact with contaminated pool water. So if you have had a recent gastro infection and haven’t fully recovered from the illness, please stay away from pools and spas for at least two weeks after you feel better.

“These symptoms can occur on and off for weeks – which is why we are asking people to respect a stand-down period of two weeks after their symptoms subside, during which they should avoid swimming in pools or sharing a spa. This is to ensure they have fully recovered and are no longer infectious.

“We want to raise awareness on how these bugs are transmitted in community pools so that people can follow some simple advice to help limit the spread,” said Dr Reid.

The key things to remember if you have had a serious gastro bug are:

  • Stay away from pools and spas for at least two weeks after you feel better
  • You wouldn’t want to get into a dirty pool so even if you haven’t been ill – always shower before entering the pool
  • Remember to go to the toilet before you swim, to avoid unwanted accidents in the pool. Take children for regular toilet breaks as needed. 
  • Report any ‘code browns’ immediately – community pool operators can clean as needed and apply a stronger dose of chlorine to the area to make it safer.



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Page last updated: 14 February 2023

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