ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Burwood public open day: Sunday May 29, from 10am to 2pm

Tuesday 24 May 2016Media release3 minutes to read

​After extensive consumer consultation, planning, designing and construction, the Burwood Hospital's new 230-bed facilities for specialist Older Persons' Health is holding a public open day this Sunday (May 29, 2016).

David Meates, Canterbury DHB chief executive, says he is thrilled to invite the public in to have a look around the incredible new facility before patients start moving in.

“I'm absolutely delighted to welcome the community in to view this fabulous facility at our Open Day on Sunday and I'm sure it won't disappoint,” Mr Meates says.

He says staff have put in huge hours of work, over and above their everyday shifts, to create a fit for purpose facility that meets the needs of patients and staff today and in the future.

“It's patient and family/whanau-centred, lean and efficient, supports teaching and learning, is clinically effective and most importantly, it's aligned with the transformation of Canterbury's Health System to deliver the right care, at the right time, in the right place, by the right person.

“Key concepts in the design have included the idea of wellness, and ‘long life, loose fit', which means the design will allow spaces to be used for different functions over time.”

The public open day will follow an official blessing this Thursday (May 26), before nearly 300 staff and more than 100 patients from The Princess Margaret Hospital move in to the new wards during the second week of June.

“Planning for the big move has been meticulous and includes everything from identifying the best route across town and the menu for the packed lunches for patients on their move day, to what equipment needs to move and what stays behind.

“As well as Canterbury DHB staff, Burnham-based medics from the Joint Operations Health Group of the New Zealand Defence Force will be on hand to assist as chaperones for patients during the move. A clinical assessment will be undertaken by our specialist staff to determine the appropriate transportation mode and level of escort required for each patient during the move.

“It's been a mammoth undertaking to get to this point and the teams have done an absolutely amazing job. I'm really excited we are now so close to moving into this exceptional new facility, which will see the Canterbury Health System well into the future.”

The public open day will be held from 10am-2pm on Sunday May 29, 2016.

Key features of the new hospital include:

Increased Older Persons' Mental Health beds including a seclusion room, more Brain Injury Rehabilitation beds, Older Persons' Stroke Rehabilitation beds, along with a single level ward area for Older Persons' Mental Health beds with a high dependency room. Each floor also has shared Allied Health spaces such as gyms to support the patient rehabilitation process.
Half of the rooms are single rooms, with the other half accommodating two beds. Rooms have TVs, wifi and each ward has communal dining areas for patients and family/whanau rooms.

The new main entrance area includes a reception with a café, retail pharmacy and volunteer shop, and offices for support staff.

The new Radiology Department includes an MRI, CT, two ultrasound rooms, fluoroscopy, and five general x-ray rooms.

A new Outpatient Department includes a blood collection service area.

There's new administration workspaces, a new hospital kitchen, mail room, loading docks and an eco-friendly boiler house.
Entry for the open day is off Burwood Road, just before the Champion Centre at 284 Burwood Road.

There is plenty of off-street parking.

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Page last updated: 19 December 2018

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