Hospital visitors don’t need a Vaccine Pass, but must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for visiting guidelines, COVID-19 tests current case numbers in regions of Canterbury and care in the community advice. See for info about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
19 April 2022

For visitors to all facilities effective from Tuesday 19 April 2022

With the change to the ORANGE Traffic Light setting, Canterbury DHB is easing its visitor policy in recognition of the fact we have passed the peak of the current Omicron outbreak and case numbers are slowly reducing.

The following visitor restrictions are now in place for all Canterbury DHB hospitals and health facilities:

  • One adult visitor may be accompanied by no more than one child over the age of 12 per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.  No children under 12 and those 12 and over must be accompanied by an adult and wear a medical mask.
  • Visitors or support people should not visit our facilities if they are unwell.
  • Surgical/medical masks must be worn at all times at all Canterbury DHB sites and will be provided if people don’t have them.
  • Hand sanitiser stations are visible and must be used.

By adhering to these conditions, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances (ie more than one visitor) where a trusted whānau member provides assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – please check with the ward’s Charge Nurse before you come to hospital to visit
  • People attending Christchurch ED or Ashburton AAU can have one support person with them
  • Women in labour and in the birthing suite can have two support people, and women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Womens Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments, no children are allowed to visit.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted, following a supervised negative RAT result)
  • Children who are inpatients, one other visitor (other than a parent or caregiver) is able to visit in consultation with the nurse in charge.
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Face covering exemption cards

The Exemptions Team at the Ministry of Health is now responsible for processing requests for Face Covering Communication Cards.

Updated information about mask wearing, and how to request an exemption card can now be found here. People unable to request an exemption card online can call 0800 28 29 26 and select option 2, or text 8988

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Canterbury DHB launches Clever Commuters

Friday 17 April 2015Media release3 minutes to read

Canterbury District Health Board is launching a campaign to encourage staff to make changes to how they get to and from work.

The Clever Commuters project has been developed in conjunction with the Christchurch City Council and Environment Canterbury to make it easier for CDHB staff to walk, bike, bus or carpool to and from work. It is being launched at the Hillmorton Campus tomorrow (16 April), with a view to rolling it out to other campuses later in the year.

James Young, CDHB Sustainability Advisor, says changing how staff get to work, even just twice a week, will benefit staff, patients, the community, and the environment.

“Small changes by a lot of people can have a big impact,” James says.

“Biking, walking, bussing and carpooling can save money, free up parks for patients, and reduce air pollution.

“Walking and biking can help reduce cardiovascular disease and stress levels, can improve mental health, and makes us more productive. Bussing and carpooling are great ways to beat the stress caused by Canterbury's bumpy roads, congestion and parking hassles.”

A recent travel staff survey showed 83 percent of Hillmorton staff travel by car to work. Over 850 staff work at Hillmorton Hospital.

James says changing how we get to work can lead to staff spending less money on commuting.

“We know from our survey that about 20 people living in Rangiora commute alone to Hillmorton, at a cost of around $4000 a year. If they carpooled with three others they could save $3000 a year and create a quarter of the pollution and congestion. Not only that, they'd have a more sociable journey and be able to park in one of Hillmorton's new ‘Carpooling only' car parks,” he says.

It is estimated staff from Linwood and Woolston could save $1000 a year carpooling, and those from Rolleston, Lyttleton, and St Albans could save $1800, $1200, and $700 respectively.

To celebrate the launch of Clever Commuters a travel expo is being held at Hillmorton Hospital on Thursday 16 April from 11.30am to 1.30pm. A range of activities and initiatives which make things easier and safer for staff to take a different way to work will be on display, including:

​Carpooling- staff can register for a carpool token, learn how to use the carpool matching website “Lets Carpool”, and find out where the carpool car parks are
Biking- Learn about the safe routes and cycleways, sign up for free cycle training, get your bike checked by John Bull Cycles and have a look at Bike Packages on offer to CDHB staff
Bus – Bus route information and metro cards are available from Environment Canterbury
Walk – a guide to walking to work.
“In the consultations after the earthquakes the community asked for a more pedestrian, cycle and public transport friendly city. It's now up to us to make the change to these modes of transport for a healthier, productive, sustainable and ultimately better city to live in” says James.


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Page last updated: 19 December 2018

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