VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Canterbury DHB makes changes to visiting as cases of respiratory illness rise in community

Monday 12 July 2021Media release2 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

Following an increase in viral respiratory illness being seen in the community, Canterbury DHB has made changes to visiting for Christchurch and Burwood Hospitals today – effective immediately. 

Canterbury DHB Chief Medical Officer Dr Helen Skinner says there is currently increased demand for the DHB’s hospital-based services due to a rise in patients presenting with respiratory illness and we need to do whatever we can to prevent the spread of illness in our facilities.

“For that reason, we are requesting that people only visit Christchurch and Burwood Hospitals for essential purposes only and stay home if they are unwell.

“We request that only one person at a time comes in to visit, and that no children come in to visit our hospitals. Exceptions will be made on compassionate grounds, and should be discussed with the nurse in charge of the area you want to visit.

“Mask use is currently essential on public transport, including the hospital shuttle, and we’re recommending people also wear a mask or other face covering (it can be a fabric mask or scarf but must cover your nose and mouth) when visiting our facilities” says Dr Skinner.

These changes are in place until further notice while there are a number of viruses circulating and our hospitals are at capacity. Thank you for your cooperation and understanding as we all work to protect our vulnerable patients and staff.

Anyone with planned surgery or an outpatient appointment should still turn up as planned – if there’s any change to your appointment, we’ll contact you directly.

Summary of key changes for Christchurch and Burwood Hospitals:

  • Visiting is restricted to one person at a time per patient, for essential purposes only.
  • People should stay home if they’re unwell.
  • Children are not permitted to visit, unless an exception has been granted by the relevant Charge Nurse of the ward being visited, until further notice.
  • It is recommended that anyone visiting wears a face mask or other face covering.

ENDS

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Page last updated: 9 September 2021

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