VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Canterbury DHB makes changes to visitor restrictions following sixth day of no new community cases

Thursday 4 November 2021Media release5 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

The DHB's visitor policy has again been updated as we navigate our way through COVID-19 alert level three

The DHB's visitor policy has again been updated in response to a sixth day of no new community cases of COVID-19 in our region

Please attribute comment to Tracey Maisey, Canterbury DHB Emergency Coordination Centre (ECC) Controller:

Following a sixth day in a row with no new community cases of COVID-19 in Canterbury, and with the region’s four active cases in Managed Isolation and Quarantine facilities, Canterbury DHB has made changes to its visitor restrictions which will come into effect at 11:59pm tonight.

Visitor access to all Canterbury DHB health facilities will revert back to the restrictions previously in place under Delta Alert Level 2.

Please don’t visit the hospital if you don’t need to.

The following visitor restrictions are in place for all Canterbury DHB hospitals and health facilities:

  • All visitors need to scan in using the COVID-19 Tracer App or sign in on arrival and provide their contact details
  • If you’re using the COVID-19 Tracer App, please ensure Bluetooth tracing is turned on
  • All visitors must wear a mask or fabric face covering – please bring your own
  • All visitors are expected to practice safe physical distancing. You should remain two metres away from people you don’t know
  • Everyone, including visitors should practise good hand hygiene
  • Visitors who are unwell should not be entering our facilities.

There is further guidance and restrictions in place at individual facilities as follows.

Christchurch Hospital

  • Visiting hours for Christchurch Hospital are from 11am – 1pm and 3pm – 8pm, with only one person visiting at a time
  • Exceptions: Charge Nurse Managers can assess requests on a case by case basis. For example, exceptions will be considered on compassionate grounds including for end of life care
  • Emergency Department – one support person only to accompany someone presenting to ED
  • For children: Paediatric wards (including CHOC) – two caregivers can accompany their child
  • Anyone with planned/elective surgery or an outpatient appointment should turn up as planned – if there’s any change to your appointment we’ll contact you directly.

 

Christchurch Outpatients

  • Due to the ongoing need to maintain physical distancing, support people will only be allowed at Christchurch Outpatients by exception only. If you need a support person with you at your appointment, please call the number on your outpatient appointment letter to arrange this.

 

Burwood Hospital

  • The visiting hours at Burwood Hospital are 11am – 7pm with only one person visiting at a time for each patient
  • Only one support person can attend with a patient for outpatient appointments and planned/elective surgery
  • Exceptions: Charge Nurse Managers can assess requests on a case by case basis. For example, exceptions will be considered on compassionate grounds including for end of life care. Please contact the ward’s Charge Nurse Manager to discuss, or the Duty Nurse Manager after hours.

 

Christchurch Women’s Hospital/Rangiora Health Hub maternity/Lincoln Maternity/Ashburton Maternity

  • One support person only to accompany someone presenting for acute assessment
  • Women in labour in a maternity facility are allowed two support partners for the duration of the labour and birth
  • Women who are having an elective caesarean section are allowed one support person
  • For the duration of their postnatal stay a woman can have one named support person who will be able to visit. Siblings of the new baby may accompany, as long as they are well
  • Outpatient appointments (including Fetal Maternal Medicine) – a support person will only be permitted under specific criteria determined by staff.

*Note: St Georges Maternity Unit is also following the same guidelines.

 

Specialist Mental Health Services at Hillmorton campus & The Princess Margaret Hospital site

  • One person may visit once per day during Hillmorton Hospital and The Princess Margaret Hospital visiting hours
  • One support person per outpatient
  • Additional people will be considered by the Clinical/Charge Nurse Manager or Duty Nurse Manager (after hours). This must be by prior arrangement to ensure that we can meet physical distancing requirements.

 

Ashburton Hospital

Visiting hours are as normal, but:

  • One visitor at a time – although more than one person can visit each day
  • One support person per outpatient
  • One support person to accompany someone to the Ashburton Acute Assessment Unit
  • Exceptions: Nurse Managers can assess requests on a case by case basis.

 

Age-Related Residential Care facilities managed by Canterbury DHB: Oxford Hospital, Darfield Hospital, Ellesmere Hospital, Waikari Hospital, Tuarangi Home

  • To ensure the safety of patients, all of whom are aged over 65, visitors to the Aged Residential Care part of this facility are only allowed by prior appointment
  • Please contact the facility to discuss with the manager. There may be a separate entrance for visitors, please check with staff.

 

Park and Ride

  • The hospital shuttle service from the Deans Ave car park is running as normal again with a weekend service back up and running and 10 people permitted per shuttle.

Full details of further changes to visiting at other Canterbury DHB facilities, including cafés will be available on our website tonight.

As always, please don’t visit if you’re unwell and remember the usual public health precautions such as hand hygiene and physical distancing.

If you have any COVID-19 symptoms – no matter how mild – please seek a test.

If you are unwell and need to see a doctor you should call your usual GP team for advice 24/7. For general health information visit: https://www.healthinfo.org.nz/

ENDS

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Page last updated: 18 January 2022

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