All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Canterbury DHB moves to support Rosewood Rest Home Dementia facility

Monday 6 April 2020Media release2 minutes to read


Canterbury DHB has moved t support Rosewood Rest Home Dementia facility following confirmation of a cluster of cases linked to the facility

Following notification of a cluster of confirmed and probable cases of COVID-19 cases amongst staff and residents at Rosewood Rest Home Dementia Care facility, Canterbury DHB’s Chief Executive, David Meates has authorised that 20 residents from its hospital level dementia facility be temporarily moved to Burwood Hospital and an acting manager for Rosewood Rest Home be appointed effective immediately.

The facility has a total of 64 residents. 

In addition to the 20 residents from the who have been transferred to Burwood Hospital today, there are an additional 44 residents with dementia remaining at Rosewood Rest Home in two separate wings.

All residents are being treated as close contacts and will be tested if they display symptoms of COVID-19. 

This relocation means the group of 20 residents will be able to isolate as a group in their ‘bubble’ at Burwood Hospital.

As at midday today there was a total of 16 cases:

  • 4 residents are confirmed cases and 8 residents are probable cases.
  • One staff member is a confirmed case and 3 staff members are probable cases.

While the residents are at Burwood Hospital, Rosewood Rest Home will be able to carry out a deep clean before the residents move back when the DHB knows that all residents are clear of infection.

Due to the large number of COVID-19 infections a large number of staff now have to self-isolate (including the facility manager) – which is why the DHB has appointed a temporary manager and is assisting to identify replacement staff at very short notice.

Today the DHB is working to secure additional experienced staff to care for the 44 remaining residents at Rosewood Rest Home. If we are unable to source appropriate staff we may have to look at further relocations, although this is not the current plan.  

“Our priority is to ensure that all residents of Rosewood Rest Home receive quality care in a safe environment. I want to reassure all the families involved that everyone is working together to ensure this is the case.

“A range of staff from across the Canterbury Health System have been called on to assist, and I thank them for putting themselves forward for this important work caring for some of the most vulnerable in our community,” David says.



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Page last updated: 6 April 2020

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