ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Canterbury DHB’s public health team providing advice on novel coronavirus to passengers arriving from Mainland China at Christchurch International Airport

Monday 27 January 2020Media release3 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

The DHB has deployed staff to Christchurch International Airport from today to provide information on novel coronavirus for passengers arriving on flights direct from Mainland China

More information and the latest updates can be found on the Ministry of Health website www.health.govt.nz/covid-19

Canterbury DHB’s Community & Public Health team will have staff at Christchurch International Airport from today to provide information on novel coronavirus for passengers arriving on flights direct from Mainland China.

Medical Officer of Health, Dr Ramon Pink says there is one direct flight every day from Mainland China to Christchurch. “While there are no direct flights from the most affected areas, Wuhan City and Hubei province, our staff will be meeting passengers from all direct flights from Mainland China.

“The increasing spread of the novel coronavirus, including the identification of cases in Australia, meant a public health presence at the airport was required.

“Members of the public health team are providing information to travellers about symptoms of the coronavirus illness and advising them on what to do if they become unwell in New Zealand. If any travellers report respiratory symptoms of concern, public health staff will provide an initial assessment. Any passengers of concern will be managed according to established processes.

“The current assessment is that the risk of an outbreak in NZ is low, while it is possible that cases will be identified in New Zealand. The public can be reassured that the Canterbury Health System is prepared in the event we have cases of novel coronavirus.

“Today we started distributing coronavirus awareness posters in English and Chinese to our own DHB facilities, to general practice, Urgent Care clinics and other health providers to let patients know about the symptoms and to advise them to wear a mask if they have symptoms and have been to Wuhan in the past 14 days or have had close contact with someone confirmed as having the novel coronavirus.

“Symptoms of novel coronavirus are similar to many other respiratory viruses, and include a high fever, cough and difficulty breathing. With it being influenza season in the northern hemisphere we would expect a number of travellers will have influenza-like symptoms.  

Dr Pink says the public should follow the usual precautions to help keep themselves healthy and well and free from respiratory illness. This includes:

  • avoiding close contact with people suffering from respiratory infections
  • frequently washing hands, especially after contact with ill people or their environment
  • people with symptoms of respiratory infection should practice cough etiquette (maintain distance, cover coughs and sneezes using disposable tissues or clothing, and wash hands regularly).

“The Ministry of Health has the latest information on novel coronavirus and it’s being updated regularly as the situation evolves at www.health.govt.nz/coronavirus,” says Dr Pink.

Visitors to New Zealand can call Healthline on 0800 358 5453. Interpreters are available. Calls are free of charge and answered by a nurse 24/7.

ENDS

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Page last updated: 30 July 2020

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