VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Canterbury health system working hard to keep Cantabs well

Tuesday 23 May 2017Media release4 minutes to read

The Canterbury DHB's performance in Quarter 3 of the 2016/2017 National Health Targets show the DHB continues to strive toward keeping Cantabrians well. 

Canterbury DHB acting chief executive Mary Gordon says the DHB has done exceptionally well considering the pressure still facing our health system.

“It's great we've exceeded the faster cancer treatment target for the second consecutive quarter. I'm really pleased that 87 percent of patients received their first cancer treatment (or other management) within 62 days of being referred with a high suspicion of cancer,” Mary says. 

“Our teams are continuously working to improve the capture and quality of the Faster Cancer Treatment data, and reviewing patient pathways to improve timeliness.”

Everyone in the Canterbury health system has worked tirelessly to try and maintain performance on the health targets, Mary says.

“Unfortunately we just missed the ED health target this quarter with 94 percent of patients admitted, discharged or transferred from ED within 6 hours. 

“The average time in ED was only two minutes longer than the previous quarter and four minutes longer than the same quarter last year.”

Mary says it is only a small group who are having longer stays, which backs clinical staff reports that they are assessing and treating people with more complex needs – and this takes longer.

“Initiatives to support HealthTarget performance have included the implementation of strategies to manage demand in the community and improve flow in Emergency Department (ED) and throughout the hospital.

“The supports in place in the community, such as the Acute Demand Management Service, have meant 34,000 people in Canterbury have been provided care in the community over the past year, rather than being admitted into hospital.”

Great work continues at a primary care level with immunisation rates showing strong coverage across all population groups, Mary says.

Canterbury DHB met the Health Target for most ethnicities this quarter (98 percent Asian, 96 percent Pacific and 96 percent New Zealand European) but Māori rates were down to 91 percent, which meant we just missed the target this quarter vaccinating 94.4 percent of eligible children. 

“Opt-off and decline rates stayed steady this quarter at 4.2 percent of the eligible population being unreachable due to parental choice.”

The focus on children remains strong with Canterbury making big improvements in the Raising Healthy Kids target – achieving 93 percent of four-year-olds identified as above the 98th centile for their BMI (height and weight measurement) who were referred for clinical assessment and healthy lifestyle intervention. 

“This result demonstrates the change in process by Before School Check nurses, and understanding the importance of quickly passing on the referral to the Healthy Lifestyles Coordination Service. Our result is consistent across all ethnicities and population groups.” 

The Healthy Lifestyle Coordination Service includes Triple P Healthy Lifestyles Programme; a positive parenting programme and Active Families: helping our families to be more active in a meaningful way. 

Making sure smokers attending primary care are offered advice to quit continued to improve in Quarter 3 to 87.1 percent – a 2.1 percent increase on the previous quarter.

Finally, Canterbury delivered 15,004 elective surgeries, 97.7 percent of the target delivery.

“There is a recovery plan in place to support reaching target by the end of the financial year,” Mary Gordon said. “While there is a need for us to do better in some areas, it is encouraging to see the progress we have made across the board is sustainable. 

“These results are a credit to those working hard throughout our health system,” she said.  “I know how much work has gone on to achieve 97.7 percent of our elective target, and I want to acknowledge and thank everyone who has gone the extra mile so more people receive the treatment and care they need,” she said.

Read more about Canterbury's Health Targets.

ENDS

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Page last updated: 3 October 2018

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