VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Canterbury Serious Adverse Events 2018/19

Thursday 21 November 2019Media release3 minutes to read

Inpatient falls and pressure injuries continue to be the two major serious adverse events reported by Canterbury DHB for the 2018/19 financial year.

The release of a Serious Adverse Events Report by each DHB is an initiative led by the Health Quality and Safety Commission. The reports highlight events which have resulted in significant additional treatment, major loss of function, are life threatening or have led to an unexpected death.

Of the 77 adverse events identified as serious by Canterbury DHB, 47 were patients who had a fall while in hospital and 14 were hospital-acquired pressure injuries.

Canterbury DHB’s Chief Medical Officer Dr Sue Nightingale says the Canterbury Health System has made progress in reducing the harm caused by falls but it's still a major cause of adverse outcomes, both in hospitals and in the community. 

“The DHB continues to focus on identifying risk factors and tailoring falls prevention strategies to meet the needs of individual patients through the work of our Hospital Falls Prevention Steering Group. As a result of this there has been a five percent reduction in falls resulting in injury per 1000 inpatient bed days compared to the 2017/2018 year.

“Partnering with our patients and their whānau to keep them safe while in hospital is a critical part of our falls prevention strategy. By ensuring that patients, their visitors, and staff are all aware of specific fall risks and individual mobility plans for preventing a fall, we aim to minimise risk while promoting mobility and independence,” Dr Nightingale says.

Nationwide, there was a reduction in reported events for the first time since 2011/12, with the highest reported event category related to clinical management, including falls and pressure injuries.

As noted by Health Quality & Safety Commission clinical lead for adverse events Dr David Hughes, “no one should experience preventable harm when they are receiving healthcare. The sector should work together to create a safety culture where people feel able to report harm without fear of being blamed for mistakes, and we can learn from what happened.”

Dr Sue Nightingale agrees and says “at Canterbury DHB our incident reporting systems encourage staff to report adverse events.”

“By looking into the factors that contributed to these events and reviewing what happened we can learn and improve our systems and processes to make them safer.

“While we aim for zero harm, having a culture where staff are encouraged and supported to report adverse events is vital to ensure the quality and safety of our treatment and care is constantly improving,” says Dr Nightingale.

ENDS

More information: Canterbury DHB Serious Adverse Events Reports are available in our online Document Library.

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Page last updated: 21 November 2019

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