ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Canterbury Wellbeing Indicators Continue Upward Trend

Wednesday 28 November 2018Media release3 minutes to read

Quality of life continues to improve for greater Christchurch residents, according to the latest wellbeing indicators.

The Canterbury Wellbeing Index was released today by Canterbury District Health Board. The Index uses data from many different local and national agencies, as well the Canterbury Wellbeing Survey, to bring together information about wellbeing in Christchurch City, Selwyn District and Waimakariri District.

Evon Currie, chair of the greater Christchurch Psychosocial Governance Group, says wellbeing in greater Christchurch has continued its upward trend post-quake.

“Overall, the wellbeing of our community is in the best shape it has been since the earthquakes. Eight in ten greater Christchurch residents rate their quality of life positively, stress levels continue to fall, and the WHO-5 wellbeing scale is at its highest level since it was first measured in 2013,” says Currie.

Currie says the Index indicates that the economic stimulus resulting from the quakes is diminishing.

“Following the earthquakes incomes in Canterbury rose at a much higher rate than the national level, while unemployment fell to historically low levels. Eight years on from the first quakes, both of these measures are trending back towards national rates.”

As well as being informed by data from 15 agencies, various Statistics New Zealand surveys, and Census data, the Canterbury Wellbeing Index also includes data from the Canterbury Wellbeing Survey.

Currie says that while wellbeing is improving for many, there are several groups within our community who continue to experience a lower sense of wellbeing. These groups include Māori, those on low incomes, and those with a disability or chronic health condition.

“Being able to live the type of life you value shouldn’t be the preserve of the wealthy or healthy. We need to do more to ensure that no one is left behind. That should be the ultimate measure of a successful community.”

Evon Currie says that for the first time, a question on loneliness was included in this year’s Survey.

“It’s no surprise that people who are lonely also experience lower levels of wellbeing. What was surprising was the degree of loneliness experienced by young Cantabrians. Nearly 15% of 18-24 year olds feel lonely or isolated always or most of the time, compared with 3% of those over 65.”

“I’m interested in digging deeper into the issue of loneliness to determine whether government agencies and our communities need to be playing more of a role in encouraging connections and a sense of belonging, especially for our young people.”

The Canterbury Wellbeing Index contains 56 indicators across a diverse range of domains including education, housing, health and jobs, and includes a separate section focusing on 19 Māori wellbeing indicators. The Index enables users to extract the information they are interested in.

Evon Currie is encouraging local decision makers to explore the data and use it to positively influence the wellbeing of the local population.

The Canterbury Wellbeing Index, and a link to the full findings of the Canterbury Wellbeing Survey, can be found at www.canterburywellbeing.org.nz

ENDS

For more information, contact:
Canterbury DHB Media Advisor
027 567 5343

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Page last updated: 10 December 2018

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