All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Celebrating health excellence

Thursday 3 November 2016Media release4 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

The Canterbury Health System has celebrated an outstanding calibre of entries to the Quality Improvement and Innovation Awards this week.

The annual awards were held on Monday (October 31, 2016) to acknowledge excellence in the sector.

David Meates, Canterbury DHB Chief Executive, says it's one of his favourite times of year – where the remarkable work of health system staff is recognised.

“I'm incredibly proud of the amazing efforts of everyone involved. I congratulate the entrants of this year's awards and want to publicly acknowledge them for their continuous commitment and dedication to making our health system better.

“The courage to be innovative is rarely easy in health. Canterbury is fortunate to have broken down many of the barriers through better integration and encouraging people to do the right thing.

“Doing the right thing inspires innovation and drives improvement. That, and our focus on patients, is what makes our health system great.”

Winners of this year's Supreme Award at the 2016 Canterbury Health System Quality Improvement and Innovation Awards, the team behind Improving Care Processes for Patients with Possible Acute Coronary Syndrome, has done an amazing job to improve patient care across the system. This entry also took out the Award in the Best Value for Public Health System Resources category.

“The team developed a much more efficient way of ruling out heart attacks in patients presenting with chest pain to ED. It has been such a successful innovation it's been picked up and implemented in other EDs around the country and internationally – something Canterbury can be really proud of.”

Mr Meates is thrilled the Pegasus Health 24 Hour Surgery won the Improved Health and Equity for All Populations category with its Queue Portal.

“Managing patient flow is a never-ending challenge in health and it's great to see the Pegasus Health 24 Hour Surgery making significant improvements to waiting times and the patient experience, particularly as they have had to accommodate an increase of about 15,000 more patients over the last four years.”

Mr Meates says the winner for the Improved Quality Safety and Experience of Care couldn't have gone to a better service.

“The loss of an unborn child is a devastating time for expectant parents but unfortunately it's not uncommon – with around 20 percent of pregnancies miscarrying. It's a really distressing event for women, their family/ whanau and one that the Early Pregnancy Assessment Service at Christchurch Women's Hospital wanted to make easier for those going through it.”

Women with problems during early pregnancy now only come to Christchurch Women's Hospital if hospital-based management is required. Most can be safely and successfully managed in the community.

Mr Meates says he commends all the winners and runners up of this year's awards.

“Everyone in the Canterbury Health System deserves recognition for putting patients at the centre of what they do to deliver the best care.”

2016 Canterbury Health System – Quality Improvement and Innovation Award Winners
Supreme Award Winner

Improving Care Processes for Patients with Possible Acute Coronary Syndrome

Improved Health and Equity for all Populations

Winner: 24 Hour Surgery Queue Portal

Runner up: Kiriata Māmā / Mothers Television

Improved Quality, Safety and Experience of Care

Winner: Improving Options for Management of Early Pregnancy Loss

Runner up: No Pain, More Gain: CoolSense pain numbing applicator

Best Value for Public Health System Resources

Winner: Improving Care Processes for Patients with Possible Acute Coronary Syndrome

Runner Up: The Avastin Service Improvement Project

Highly Commended

Satisfaction with Crisis Resolution: Consumer, Family, Referrer Perspectives

Consumer Council Award

The Avastin Service Improvement Project

Posters- Winner

Reducing Treatment Times for OSA Using Multi-‐Patient Based Clinics

Posters- Runner Up

Sustaining Health's National Treasures – Blood, Patients and Staff

Posters- People's Choice

Making Medicines Education Memorable

For more information and pictures, visit



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Page last updated: 19 October 2022

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