VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Canterbury DHB makes changes to visiting at its hospitals and health centres under Alert Level 2

Friday 15 May 2020Media release2 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

The DHB's visitor policy has again been updated as we navigate our way through COVID-19 alert level three

Changes have been made to the DHB's visitor policy

Please attribute comment to Dr Sue Nightingale, Incident Controller, Canterbury DHB Emergency Coordination Centre

Canterbury DHB has made changes to its visitor restrictions under Alert Level 2. The key changes are at Christchurch Hospital where visiting hours have changed. 

For most areas at Christchurch Hospital public visiting was previously from 11am – 1pm, then again from 3:00pm – 8:00pm. This week we condensed visiting hours at Christchurch Hospital and under Alert Level 2 our new visiting hours are between 3pm and 9pm until further notice. 

The busiest time in the hospital for clinicians is usually between 8am and 2:30pm when it’s a hive of activity and we want to keep that time visitor-free wherever possible. Our current facilities are not spacious and having fewer people around at that time means staff have the space to observe physical distancing when not providing direct patient care.

There is still one nominated person per patient for the duration of their stay. Charge nurse managers can make exceptions on compassionate grounds.

All visitors still need to be checked in at main entrances and contact details of all visitors are recorded on arrival.

At Burwood Hospital all visitors need to be checked in at the main entrance on Burwood Road, and two nominated people can visit for the duration of a patient’s stay but they must visit at different times during the visiting hours of 11am – 7pm.

There is no change to visiting at Christchurch Women’s Hospital under Alert Level 2 with women in labour allowed two support people for the duration of her labour and birth.

Full details of further changes to visiting at other Canterbury DHB facilities are available on our website.

As always, please don’t visit if you’re unwell and remember the usual public health precautions such as hand hygiene and physical distancing (wherever possible stay two metres away from people you don’t know, and one metre away from people you do know). 

ENDS

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Page last updated: 30 July 2020

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