Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Children’s day out – Child Health wards make the move to Waipapa

Thursday 19 November 2020Media release3 minutes to read

Anna and Cole check out the Matatiki hub

It was children's day out today as our Child Health wards and services, now known collectively as ‘Matatiki’, moved into their new spaces in Waipapa. 

The new Child Health spaces have been fully kitted out for their new arrivals, with a beautiful new patient playground, the Matatiki Hub, and new Activity Room. Parents will also be looking forward to the move with parent beds in each room.

Canterbury DHB’s Chief of Child Health Dr Clare Doocey says the new spaces in Waipapa are amazing and the move to the new facility is really going to benefit our young patients.

“The new spaces are light, bright and colourful. The atmosphere is completely different to our previous wards in Christchurch Hospital and will be very pleasant and calming for families staying with us.

“There has been an incredible amount of planning that has gone into the relocation of our wards. What makes it all worth it is the smiles on patients’ faces today as they were whisked away from the existing Christchurch Hospital to the brand new sparkling wards of Waipapa,” says Dr Doocey.

The move from the existing wards in Christchurch Hospital takes patients on a 8-10 minute journey, through the new ‘linkway’ and on to Waipapa.Children's Acute Assessment was part of the Emergency Department move yesterday and patients and whānau are loving the new spaces. 

Saying farewell to their old room in Ward 22, Riverside, was not a hard ask for Anna and her son, Cole, this morning.

Cole has spent nearly three of his eight months of life in the Children’s Wards of Christchurch Hospital, and while the staff have been unfailingly fantastic, the facilities haven’t.

“We’ve just come back from a couple of days at home, but before that we were here for ten days,” Anna said as she packed up her and Cole’s bits and pieces for the journey to Waipapa.

“It will be nice to move. It’s quite drafty and a bit rundown and dismal looking. So it will be really nice to get into the new one and have your own bathroom, things like that.”

Cole was one of seven patients to be moved from Ward 22 to Chidlren’s A7 in Waipapa this morning, either in beds, cots or pushchairs.

Upon arrival to her room in Children’s A7, the first thing Anna noticed was the view, closely followed by the room’s ensuite. A wander through the Ward and facilities had both Anna and Cole very impressed.

“This is just fantastic, so many amazing facilities. I’ve said ‘amazing’ so many times today.

“There are just so many thoughtful things that have been added in to make life a lot easier for some of us frequent fliers. It’s hard work sometimes when you have to balance everything. It’s going to make spending time here a lot more pleasant,” Anna said.



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Page last updated: 19 November 2020

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