All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Christchurch Hospital staff continue to care for 36 people injured in yesterday’s terror attack

Saturday 16 March 2019Media release4 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

Canterbury DHB Chief Executive, David Meates, addresses media earlier this afternoon.

Following yesterday’s mass-casualty terror attack the Canterbury Health System provided emergency care to 48 people.

While some people with minor injuries were discharged last night, we are still caring for 36 people in Christchurch Hospital.

There are eleven people who are critically unwell being looked after in our intensive care unit. In addition, one critically injured child has been transferred to Starship Hospital in Auckland.

Patients range in age from 2 years to late 60s. 

I want to express my sympathy to the families and friends of those who died in this horrific terror attack on our Christchurch community.

I would also like to acknowledge the way our staff stepped into emergency response mode, and the public for their cooperation yesterday afternoon when all of our Christchurch Hospitals and health facilities were in ‘lock-down’.

We cleared patients from the Emergency Department to accommodate the large numbers of incoming wounded. Our integrated health system stepped up as they have before – primary care, our private hospital colleagues and the district health board, worked together to ensure people received the care they needed.

Canterbury people have been through a lot in recent years.

We had a series of earthquakes in 2010 and 2011 – and on 22 February 2011 one earthquake resulted in the deaths of 185 people

That was a shocking toll. Our community is still recovering from that.

Yesterday’s terrorist attack took away the lives of 49 innocent people.

It’s hard to fathom the enormity of this act of terrorism.

As the reality sets in for those directly affected and for those who live in our normally peaceful community we know people will need a lot of support with their mental wellbeing.

I encourage everyone to connect with families and friends, check in on neighbours and those who live alone. 

What happened yesterday is abhorrent.  It’s a lot to take in and talking to friends and family can help.

People’s lives have been changed forever, and we as a health system are here to support everyone in our community.

A reminder that if you want to talk to someone – free counselling is available by calling or texting 1737.  Trained counsellors are available when you need them 24 hours a day, 7 days a week.

Editable video footage of today’s health media briefing is available here:

Coverage is also available on our Facebook page:


Our AllRight? Team have some good advice to help support wellbeing

  • A lot of us are feeling on edge and upset right now – this is a completely normal reaction
  • Disasters and big shocks take a toll on all of us and coping is not always easy.
  • During scary or surprising events, our brains react by releasing adrenaline. This response is our natural alarm system – our body telling us to be alert and ready for action. It's there to help us, but afterwards we can feel shaky, queasy or on-edge, and that’s totally normal.

Looking after ourselves and each other

  • There are small things we can do to look after ourselves and others, even when times are tough.
    • Be kind to one another. Kindness is contagious, and boosts endorphins. 
    • Take a digital detox, and focus on an activity you love. Reading, games with the kids, or a short walk. 
    • Spend time with people you love – we all need each other. Talk about how your feeling
    • Focus on the things you can control

Supporting our kids and whānau

  • Children take their cues of parents — so if you’re okay, they’ll be okay too…
  • Be mindful how much ‘worry’ you’re displaying, just be as cool as you can!
  • Keep children away from the media.
  • Answer their questions pretty matter-of-factly and in very ‘general’ terms. Drama it down. You don’t have to get the answers exactly right here. Ensure you talk too about the police and how they did a really good job of keeping us safe. Keep the reassurance low key too — over-reassuring can make us think we need to be worrying more than we are!
  • Let them talk about it, but don’t let it ‘take over’ – use distraction to keep their mind off it – we’ve got the board games out!
  • Stick to your normal routines as much as you can.

Back to Health News

Page last updated: 19 October 2022

Is this page useful?