VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Clarification on dementia, psychogeriatric level residents from Rosewood who were relocated to Burwood

Saturday 11 April 2020Media release2 minutes to read

Covid-19

Information on dementia, psychogeriatric level residents from Rosewood who were relocated to Burwood

Please attribute comment to Dr Sue Nightingale, Incident Controller, Canterbury DHB Emergency Coordination Centre

The residents with dementia, psychogeriatric level, who were relocated to Burwood Hospital earlier in the week were not moved to Burwood because they needed to be admitted into hospital.

They were moved as they needed to be in a bigger facility where they could be safely isolated and cared for.

The ward they are in at Burwood has large rooms with ensuites, with dedicated spaces for staff donning and doffing (putting on and off) their PPE.

For those residents who are mobile, it has access to an outdoor garden, which some have been able to enjoy.

It is however important to understand that some of these residents have underlying health concerns and were unwell before they arrived at Burwood.

The care they are receiving is consistent with the psychogeriatric care they would have been provided in an aged care facility and includes, where appropriate, end of life/palliative care.

It's true that they are being cared for by DHB nurses and health care assistants, but as would occur in a psychogeriatric unit, the medical oversight is from a GP.

Our staff are providing expert and compassionate care to some of our community's most vulnerable people and I thank them for that – especially for the personalised care and support they are providing to those receiving end of life care.

I know this is also much appreciated by families who can't be there in person.

At Rosewood the lack of appropriate staffing and limitations on the facility for us to provide best practice isolation were significant constraints.

Relocating these vulnerable residents to Burwood was a necessary and important to provide the space and facilities needed to provide quality care.

ENDS 

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Page last updated: 11 April 2020

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