ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Commitment to renewable energy earns CDHB an environmental accolade

Wednesday 19 October 2016Media release3 minutes to read

The Canterbury DHB has today (Wednesday 19, October) been awarded an Energy-Mark Bronze Award in an official ceremony for its commitment to energy management, by New Zealand's leading environmental certification authority, Enviro-Mark Solutions.

The setting for the short award ceremony was Burwood Hospital's new boiler house – a state-of-the-art energy facility that runs on environmentally friendly wood waste.

Presenting the award, Enviro-Mark CEO Ann Smith said the Canterbury DHB, like any healthcare organisation, has the significant challenge to provide a reliable and constant energy source for a variety of essential medical services, along with maintenance services for the general health and well-being of its patients and staff.

“Achieving Energy-Mark Bronze certification is a great step towards real performance improvements that will mean Canterbury DHB will develop and a robust and efficient energy management system – reducing their impacts on the environment and their people,” Ms Smith said.

Accepting the Energy-Mark award, Canterbury DHB CEO David Meates said energy supply and reliability is crucial to all services at the Canterbury DHB, and a huge amount of work goes on behind the scenes to ensure that we supply and consume energy in our facilities as efficiently as possible.

“I am absolutely delighted we are able to demonstrate responsible energy management as an organisation, and I am proud to accept this Energy-Mark award – especially on behalf of our Canterbury DHB energy team, who have a vast amount of experience in a very technical field,” Mr Meates said.

“The next step for Canterbury DHB is to build on our achievement in the future through meeting the requirements for Energy-Mark Silver certification, and then finally Energy-Mark Gold.”

The new boiler house saves an estimated 6,000 tonnes CO2 emissions per year compared with using coal* to provide the newly-expanded hospital with heating and hot water. It's also virtually smokeless: emissions to air are controlled via cyclones for the larger particles and a large electrostatic precipitator that captures and removes PM10 particles. Warm air is also recirculated within the facility to help dry the stored wood.

Enviro-Mark Solutions, which runs the Energy-Mark programme, is a subsidiary of Landcare Research, a New Zealand Government Crown Research Institute. To achieve Energy-Mark Bronze certification, an organisation has to demonstrate significant commitment to achieving performance improvements, including the implementation of an energy management system, objectives and targets, and the consideration of energy performance in long-term planning.

ENDS

Photos available on request: contact Daniel Park, Canterbury DHB Communications, 022 411 5095.​

*Figures obtained from the EECA online calculator.

Tags

Back to Health News

Page last updated: 19 December 2018

Is this page useful?