VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

If you have the NZ COVID Tracer App, you’ll soon be able to scan as you enter Canterbury DHB facilities

Thursday 4 June 2020Media release2 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.
Unite against COVID-19

People visiting Canterbury DHB facilities will soon be able to sign in using QR Codes on posters for use with the NZ COVID Tracer App

Canterbury DHB is creating QR codes for use with the NZ COVID Tracer App and you will be able to find posters at the entrances of many Canterbury DHB facilities.

If you have the app installed on your phone or device, please scan the QR code each time you enter one of our facilities. This helps make contact tracing easier.

Under Alert Level 2 we are still applying visitor restrictions at all our facilities as a precaution, to help stop the spread of COVID-19

We also ask you to check in ‘manually' at the main entrance each time you come.

We apologise for the time this takes, but here’s why we need you to stop on your way in:

  • We need to check you are well – we will ask a few key questions about your health and the places you have visited recently. 
  • To help with contact tracing – because not everyone will have the NZ COVID Tracer App installed.
  • To register your name as designated visitor for a specific person – to reduce the number of people passing through our facilities.

To keep up to date with current visitor restrictions, visit Canterbury DHB's COVID-19 visitor restrictions.

For the latest on New Zealand’s progress on keeping out COVID-19 visit Unite Against COVID-19.

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Page last updated: 15 February 2021

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