All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023


Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Essential repairs to water pipes at The Princess Margaret Hospital

Wednesday 16 November 2022Facilities News2 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

Leaky underground water pipes are being replaced this week on The Princess Margaret Hospital site in Christchurch. The work started on Tuesday 15 November and is expected to be complete by Thursday 17 November.

While this work is undertaken there is no potable (drinkable) mains water on the site so the clinical teams have worked to reduce the number of people on site, including both staff and consumers.

Te Whatu Ora Specialist Mental Health Services manager in Canterbury, Dr Greg Hamilton, offered his apologies to consumers, family-whanau and staff for the inconvenience caused while this work was being carried out.

Bottled water, portaloos, portable solar showers and sterile wipes are available for staff and patient use. Water is still available for the fire sprinklers, and water from the on-site fire hose can be used to flush indoor toilets.

“We acknowledge the disruption that this work causes and thank everyone for their patience. The leaky underground pipes have been causing issues for some time, so we will all be pleased once these repairs are complete.

“All the remaining inpatient mental health services currently on The Princess Margaret Hospital site will be moving to brand new, modern, fit for purpose facilities on the Hillmorton Campus next year, while community outpatient services for Older Person’s Health and Child Adolescent and Family will remain on the site until 2024,” Dr Hamilton said.




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Page last updated: 10 January 2023

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