All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Falls prevention efforts reducing harm in our health system

Thursday 10 November 2016Media release3 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

Falls prevention efforts are being praised for a 25 percent reduction in the number of Serious and Adverse Events (SAEs) reported in Canterbury this last financial year.

The Serious Adverse Events, a Health Quality and Safety Commission report, released today shows Canterbury DHB reported 43 SAEs between 1 July 2015 and 30 June 2016 – this is down from 58 SAEs reported the previous year.

The biggest improvement has been in the number of falls occurring in Canterbury hospitals. Twenty nine patients had a fall, resulting in serious harm, while an inpatient during the 2015-2016 year – compared to 40 the previous year.

David Meates, Canterbury DHB Chief Executive, says while the only acceptable number of falls in hospital is zero, it is good to see improvement in this area.

“It's fantastic to see the Canterbury's ‘Whole of System approach to falls prevention' making gains.”

Mr Meates says the DHB has been committed to achieving zero harm from falls since 2011, focusing on the three key areas – falls prevention in the wider community, falls prevention in rest homes and falls prevention for older people receiving care in our hospitals.

“The latest SAE report demonstrates that our efforts are making a difference,” Mr Meates says.

“There continues to be a focus on identifying risk factors and tailoring falls prevention strategies to meet the needs of individual patients while they are in hospital and for when they return home.”

He says the implementation of the electronic incident management system has also provided access to data used to identify trends and focus future improvement work.

While falls accounted for the majority of SAEs reported in Canterbury, Mr Meates says its vital all incidents continue to be reported and that staff feel safe doing so.

“Preventing adverse events relies on our continued efforts to review and learn from mistakes when they happen.

“It's important for staff to feel supported to speak up to improve what we're doing and learn from what went wrong

“Ensuring we remain transparent and have an open reporting culture is key to us being able to make the necessary changes to ensure the same thing doesn't happen again.”

Mr Meates says when harm does occur, it's never easy for those involved.

“Our staff come to work every day with the aim of improving people's health. If a patient's condition deteriorates unexpectedly and suddenly, it can have a devastating effect,” he says.

“We have an obligation to our patients, their family and whanau to be open and transparent and be honest about the care we've provided – even if it hasn't gone to plan.”

More info on falls prevention efforts:
In the community and rest homes:

Over the past year, the Canterbury Community Falls Prevention Programme provided care to over 1900 older people. Following an initial home visit from a physiotherapist or registered nurse, a home falls assessment and hazard check is completed, and a personal falls prevention programme is tailored to improve strength and balance and reduce the risk of falls.

A recent evaluation found that from February 2012 to February 2016 there have been 1,533 fewer people over 75 years presenting to the Christchurch Hospital Emergency Department due to a fall, compared with expected volumes based on pre intervention trends. The evaluation also found that there has been 455 fewer than expected admissions for hip fractures, 191 fewer deaths post hip fracture than predicted and 800 fewer bed days occupied in hospital per year due to a fall in the community.

The SAE reports can be accessed via the Health Quality and Safety Commission website: Canterbury's can be viewed via the Canterbury DHB website:



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Page last updated: 19 October 2022

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