All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

To keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended to be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Family voices speak volumes: Care of psychogeriatric dementia patients from the Rosewood cluster being cared for at Burwood Hospital

Wednesday 15 April 2020Media release3 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.


Care of psychogeriatric dementia patients from the Rosewood cluster being cared for at Burwood Hospital

Statement from Canterbury DHB chief executive David Meates

The staff in Ward GG at Burwood Hospital are working in an extremely challenging environment, providing complex care to fragile, elderly people.

Their performance is and has been outstanding. I am extremely proud of the level of care our staff are providing.

I can assure all families who have a loved one who was transferred from Rosewood Rest Home & Hospital to Burwood that whenever a resident is receiving end of life care, a caring staff member is always with them, reassuring them and ensuring that they are comfortable.

The team have received a lot of feedback that attests to the compassionate care being provided. A sample of this is included below.

Feedback from families

“Many thanks to all the staff who cared for my dad to the end. I will always hold a huge part in my heart for you. So kind of you to play dad's video. I am sure it helped him pass. I hope to one day be able to thank you both in person. Bless you both.”

“They are just amazing, doing an incredible job. The communication with us was superb – we had lots of calls, including facetime calls with dad. We’re so grateful.” 

“We couldn’t speak more highly of the staff and care dad received, both at Burwood and at Rosewood. They skyped with dad and the nurse caring for him arranged for him to see a video the family had put together, and there were lots of phone calls.”

“I am absolutely over the moon and delighted I spoke with her. You are doing such a stellar job and words could never match what you do. God bless, take care and may the Lord shower you with love. Aroha Mai.”

“Lovely to meet you on Facetime this morning. Thank you so much for looking after mum, we are a family really appreciate your care, kindness and understanding.”

“Hi, I just wanted to say thank you for the video chat with dad this morning, it gave us a bit of peace. I cant imagine how hard it is to keep smiling and being supportive while there are people hurting behind closed doors. Thank you and your team for all you are doing.”

“You are just a blessing to our loved ones…be safe… you are appreciated so much.”

“I’m so pleased dad is under your care, we are so lucky to have you in charge of our loved ones at this time. Thank you so very much.”

“Bless you, you are an absolute angel to the family.”

“Nice of you to make the time (to call), it makes things a bit less stressful when I get an update.”

“You and your team are the most caring people I have ever come across.”



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Page last updated: 28 February 2024

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