All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Four gastro cases in Waiau, North Canterbury

Friday 18 November 2016Media release3 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

Four people from the North Canterbury settlement of Waiau have contracted norovirus over the past two days.

Two adults and two children from three different families are affected.

All are isolated in their own homes.

In otherwise healthy individuals Norovirus, a particularly contagious gastro bug, usually resolves quickly with fluids over a period of a few days. “It can be particularly serious for frail older people and those with weak immune systems.

On the advice of the Canterbury Medical Officer of Health, Civil Defence have closed the Welfare Centre and communal kitchen in Waiau.

Some of the cases had visited the Welfare Centre in recent days.

“Although communal kitchens are often a vital part of an emergency response, they can also be the focus of spread of gastro bugs,” said Dr Humphrey.

“The good news is that most households in Waiau now have power and running water so families can cater for themselves at home.”

“This is a timely reminder for every community in North Canterbury that scrupulous handwashing or use of hand sanitiser gel is essential to prevent the spread of gastro,” said Dr Humphrey.

If anyone in the Hurunui area needs assistance with accommodation, they should call Hurunui Civil Defence on (03) 314 8816.

“Any food that defrosted while the power was out should now be disposed of. All hot food should be served piping hot, and all fresh meat, seafood and poultry should be kept chilled in the fridge.

“Importantly all water should be boiled before drinking, used for cooking or cleaning your teeth.

“Anyone with any gastro symptoms should definitely keep out of the kitchen,” Dr Humphrey said.

“I can't stress enough the importance of cleaning your hands thoroughly before preparing and eating food and after you've been to the toilet. If you don't have running water, use hand sanitiser to clean your hands,” he said.

“Anyone with symptoms such as vomiting and diarrhoea should stay home and phone for health advice. Phone your own GP or Kaikoura Health on (03) 319 3500. Your call will be answered 24/7 by a nurse who will provide free health advice.

“I am pleased to report, that to date there have been no reported cases of gastro in the Kaikoura area. This is a credit to everyone who is managing to keep up their hand hygiene despite the trying conditions and lack of water,” Dr Humphrey said.

If you can't boil water, add quarter of a teaspoon of household bleach to two litres of water and leave to stand for two hours before using.



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Page last updated: 19 October 2022

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