ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Heading to Hospital? The CDHB’s popular hospital shuttle service has now relocated

Wednesday 20 June 2018Media release3 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

Canterbury District Health Board's popular hospital shuttle service for patients and hospital visitors ​has now moved from the Deans Avenue car park to Christchurch City Council's Lichfield Street Car Park building. 

The new car park is at 33 Lichfield Street, opposite the Justice Precinct and only a short distance from the hospital.

 PLEASE NOTE THAT FROM AUGUST 2020 THE HOSPITAL SHUTTLE HAS MOVED BACK TO THE NEW DEANS AVENUE CAR PARK AND IS NO LONGER LOCATED AT THE LICHFIELD STREET CAR PARK. 

For detailed information about the new Deans Avenue car park and hospital shuttle service including shuttle bus times and parking payment options, see www.cdhb.health.nz/shuttle

The DHB has made this move, in conjunction with the Council, to ensure that hospital visitors and patients can benefit from the brand-new car park facilities at the Lichfield Street Car Park building. It will make for a more pleasant and stress-free parking experience and – crucially on wet winter days – it is all under cover and well lit.

Canterbury DHB Chief Executive David Meates says, “We set up our original hospital shuttle service back in October 2014 as a temporary stop-gap to ease our hospital parking problems, and we've transported nearly one million passengers since then.

We know that parking at the hospital is still very difficult and will remain so until a replacement for the old blue public car park is built. Until that time we will continue to run a hospital shuttle to and from the Lichfield Street Car Park building to ensure that people get to their hospital appointments on time.

I'm very pleased to announce this great improvement in our service – our thanks to the Council for the opportunity and for working with us towards this solution.”

Christchurch City Council Chief Executive Dr Karleen Edwards says, “I'm delighted to partner with the DHB to get this initiative up and running. It makes perfect sense, and I'm thrilled the Council is able to assist.”

How to catch the shuttle

  • The shuttle operates from:
    • 7am – 6pm, Monday to Friday
    • 9am – 5.30pm, Saturday and Sunday
  • Drive into the car park at 33 Lichfield Street, take a ticket from the machine at the barrier arm, and park anywhere there is a space, you can park for up to 24 hrs.
  • Digital signs show you where to park and how many spaces are left.
  • Take the stairs or the lift to the designated pick-up area at Level 2. This area is clearly marked and has seating.
  • The hospital shuttle bus will pick you up from this area, and bring you back to the same location after your appointment.

Prefer to walk? It's roughly a 10 minute walk from Lichfield Street Car Park building to the hospital. While roadworks are going on, the best route is along Tuam Street.

For more information, see cdhb.health.nz/parking or call 0800 555 300 .

For parking rates, see ccc.govt.nz/carpark.

ENDS

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Page last updated: 28 October 2020

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