All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023


Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Heading to Hospital? The CDHB’s popular hospital shuttle service has now relocated

Wednesday 20 June 2018Media release3 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

Canterbury District Health Board's popular hospital shuttle service for patients and hospital visitors ​has now moved from the Deans Avenue car park to Christchurch City Council's Lichfield Street Car Park building. 

The new car park is at 33 Lichfield Street, opposite the Justice Precinct and only a short distance from the hospital.


For detailed information about the new Deans Avenue car park and hospital shuttle service including shuttle bus times and parking payment options, see

The DHB has made this move, in conjunction with the Council, to ensure that hospital visitors and patients can benefit from the brand-new car park facilities at the Lichfield Street Car Park building. It will make for a more pleasant and stress-free parking experience and – crucially on wet winter days – it is all under cover and well lit.

Canterbury DHB Chief Executive David Meates says, “We set up our original hospital shuttle service back in October 2014 as a temporary stop-gap to ease our hospital parking problems, and we've transported nearly one million passengers since then.

We know that parking at the hospital is still very difficult and will remain so until a replacement for the old blue public car park is built. Until that time we will continue to run a hospital shuttle to and from the Lichfield Street Car Park building to ensure that people get to their hospital appointments on time.

I'm very pleased to announce this great improvement in our service – our thanks to the Council for the opportunity and for working with us towards this solution.”

Christchurch City Council Chief Executive Dr Karleen Edwards says, “I'm delighted to partner with the DHB to get this initiative up and running. It makes perfect sense, and I'm thrilled the Council is able to assist.”

How to catch the shuttle

  • The shuttle operates from:
    • 7am – 6pm, Monday to Friday
    • 9am – 5.30pm, Saturday and Sunday
  • Drive into the car park at 33 Lichfield Street, take a ticket from the machine at the barrier arm, and park anywhere there is a space, you can park for up to 24 hrs.
  • Digital signs show you where to park and how many spaces are left.
  • Take the stairs or the lift to the designated pick-up area at Level 2. This area is clearly marked and has seating.
  • The hospital shuttle bus will pick you up from this area, and bring you back to the same location after your appointment.

Prefer to walk? It's roughly a 10 minute walk from Lichfield Street Car Park building to the hospital. While roadworks are going on, the best route is along Tuam Street.

For more information, see or call 0800 555 300 .

For parking rates, see



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Page last updated: 28 October 2020

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