Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Healthy Lifestyles programme redesigned

Tuesday 19 July 2022Media release3 minutes to read

Te Whatu Ora – Waitaha Canterbury has announced a redesign for the Healthy Lifestyles programme for our district.

The new Healthy Lifestyles|Pae Ora programme will be provided by Waitaha Primary Health, Tangata Atumotu Trust, Whānau Whanake and Purapura Whetu Trust. Healthy Lifestyles is about supporting our community to achieve improved health and wellbeing and reducing the burden of disease on those with long term health conditions.

Tracey Maisey, Executive Director Planning, Funding and Decision Support, says that changes have been made as a result of a thorough co-design process with the community, and the new services will reflect the findings of that positive engagement.

“This was, for us, a different way of commissioning providers, and one where we listened to consumers and were guided by their feedback,” says Tracey Maisey.

“With the shift to Te Whata Ora – Health New Zealand, this was, for us, an exciting opportunity to work differently with our providers, and their feedback has been instrumental in guiding our approach.

“It became clear that we needed to provide a more holistic, collaborative and culturally responsive whānau/family partnership approach, targeted at our priority populations.” 

Pae Ora ki Waitaha, a working group of the Population and Health Service Level Alliance, held extensive community consultation with our Māori, Pacific, youth, disability, rainbow, older persons and refugee communities, as well as with clinicians across the health system, to understand what was needed in an equitable health system and to determine the principles and criteria needed for the new service.

Te Whatu Ora – Waitaha Canterbury then ran a Request for Proposal process and a new service model was drafted with the providers which will enhance our ability to provide culturally engaging, responsive, accessible and whānau-centred services.

Waitaha Primary Health Chief Executive Bill Eschenbach is delighted to be part of the new Healthy Lifestyles|Pae Ora Service.

“A health assistant will be assigned to a client and will work alongside them and their whānau to set their own goals which will help them to move toward their dreams and aspirations of living a healthy lifestyle.

“Our Whānau Ora approach will support our clients to remove barriers to achieving a healthy lifestyle and achieve sustainable intergenerational change.” 

Karaitiana Tickell, Kaiwhakahaere of the Purapura Whetu Trust, adds that the service aims to unleash the full potential of the whānau who access it.

“We are all excited to work together to provide the best support and encouragement we can which identifies the needs of our clients and is unique to them, as well as being culturally-informed and relevant for the life they lead.”

The new referrals process is currently being finalised with the new providers and further information on making referrals to the new service will be provided to primary care in August through Canterbury HealthPathways. The new providers will be in place by September 2022. 



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Page last updated: 27 July 2022

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