ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Hospital Shuttle Marks One Million Passengers

Friday 7 December 2018Media release3 minutes to read

CDHB ops manager George Schwass Shuttle driver Peter Parr and passenger Penny McCaull

CDHB ops manager George Schwass Shuttle driver Peter Parr and passenger Penny McCaull

Canterbury DHB’s hospital shuttle marks a significant milestone this week. The shuttle service has helped one million people get to and from the Christchurch Hospital campus in the four years that it has been operating.

The shuttle service started in October 2014 after work began to prepare the site behind Christchurch Women’s Hospital for construction of the new Acute Services building. Because of space constraints, the existing public car park at the rear of the hospital had to close, along with almost all staff parking. Parking on site was restricted to emergency and mobility parking only.

Acknowledging the significant need for helping people get to and from the hospital, the DHB begun running two shuttles between the hospital and the City Council’s Metro/Old Brewery public car park on St Asaph Street, a short distance away.

In the years since, we have increased the number of shuttles to four and have moved the whole operation twice, first to the Deans Ave site (the old saleyards) in December 2015 and this year in July to the Christchurch City Council’s Lichfield Street Car Park building at 33 Lichfield St – where passengers can now park under cover to catch the shuttle to the hospital.

 PLEASE NOTE THAT FROM 24 AUGUST 2020 THE SHUTTLE HAS MOVED TO THE DEANS AVENUE CAR PARK AND NO LONGER RUNS FROM LICHFIELD STREET CAR PARK. 

Canterbury DHB Chief Executive David Meates says the shuttle scheme was set up as a temporary stop-gap to help ease parking issues at the time.

“The hospital is a busy place with around 4,000 patient, staff, visitor and courier movements around the campus every day. We know that parking in the area is difficult and contributes to the stress people who are already in a stressful situation are feeling. We are still about two years out from a solution, so we appreciate everyone’s patience and understanding during this time.

“We continue to receive overwhelming support and praise for the consistently dedicated and professional manner of our shuttle drivers and volunteers. It’s a huge task to assist people – who are often frail and elderly – to come onto the campus in a timely manner for either their own appointments, or to visit or support friends or family, so we appreciate the hard work of everyone who helps keep the shuttle service moving so seamlessly.”

In its first month of operation the shuttles moved 2,546 people. Now there are more than 5,000 people a week using the shuttles.

ENDS

For more information, contact: Canterbury DHB Communications: communications@cdhb.health.nz

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Page last updated: 26 August 2020

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