Hospital visitors don’t need a Vaccine Pass, but must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for visiting guidelines, COVID-19 tests current case numbers in regions of Canterbury and care in the community advice. See for info about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
19 April 2022

For visitors to all facilities effective from Tuesday 19 April 2022

With the change to the ORANGE Traffic Light setting, Canterbury DHB is easing its visitor policy in recognition of the fact we have passed the peak of the current Omicron outbreak and case numbers are slowly reducing.

The following visitor restrictions are now in place for all Canterbury DHB hospitals and health facilities:

  • One adult visitor may be accompanied by no more than one child over the age of 12 per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.  No children under 12 and those 12 and over must be accompanied by an adult and wear a medical mask.
  • Visitors or support people should not visit our facilities if they are unwell.
  • Surgical/medical masks must be worn at all times at all Canterbury DHB sites and will be provided if people don’t have them.
  • Hand sanitiser stations are visible and must be used.

By adhering to these conditions, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances (ie more than one visitor) where a trusted whānau member provides assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – please check with the ward’s Charge Nurse before you come to hospital to visit
  • People attending Christchurch ED or Ashburton AAU can have one support person with them
  • Women in labour and in the birthing suite can have two support people, and women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Womens Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments, no children are allowed to visit.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted, following a supervised negative RAT result)
  • Children who are inpatients, one other visitor (other than a parent or caregiver) is able to visit in consultation with the nurse in charge.
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Face covering exemption cards

The Exemptions Team at the Ministry of Health is now responsible for processing requests for Face Covering Communication Cards.

Updated information about mask wearing, and how to request an exemption card can now be found here. People unable to request an exemption card online can call 0800 28 29 26 and select option 2, or text 8988

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Keeping yourself safe with COVID-19 in the Community

Thursday 30 December 2021Canterbury DHB News5 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.
Care in community

Keeping yourself safe with COVID-19 in the Community

There are a number of things you can do to keep yourself safe while out and about in Canterbury.

Mask up – wearing a mask provides great protection. It must cover your nose and mouth. Surgical (paper) masks provide better protection than fabric masks/face coverings.

Scan in – scanning in using the QR code, provides an accurate record of where you’ve been. With blue-tooth turned on, you’ll receive an alert if you’ve been to a location of interest. You can also sign in manually at all locations.

Show your vaccine pass – many businesses and venues require you to show your vaccine pass before you can enter. Have it ready on your phone or printed out.

Stay home if you’re sick –  if you’re not feeling 100% stay home.

Maintain physical distancing – stay at least 1 metre away from people you don’t know.

Get tested – COVID-19 testing is free for anyone with cold or flu like symptoms. No matter how mild it’s important you get tested to identify any cases in the community.

Keep up good hygiene habits – wash and dry your hands frequently or use hand gel; cover coughs and sneezes and dispose of your tissues in the bin and clean or disinfect shared surfaces frequently.

Get vaccinated – whether you need your first, second or booster dose, there are clinics open ready to vaccinate you today – drop ins are welcome.  Check the location of your nearest clinics and booster eligibility here.

Canterbury has excellent rates of vaccination with 98% of eligible people having one dose, and 95% of our eligible community fully vaccinated, however fully vaccinated people can still get COVID-19 – the good news is you are likely to have a mild to moderate illness compared to someone who is unvaccinated, and most people can safely self-isolate at home and receive Care in the Community.

Be prepared – what is your family/ whānau COVID-19 plan? Where will you isolate away from others? Who will do the shopping, cooking and cleaning? Is your first aid kit stocked up with the basics? Who will look after the kids and pets if one or more of your whanau needs to self-isolate? Check the checklist for practical things you can do now to make sure you’re ready.

Been to a location of interest? If you’ve been to a location of interest in relation to recently reported cases of COVID-19 in Canterbury, follow the instructions listed on the Ministry of Health Locations of interest web page and keep checking back, as new locations are added during the day. In most cases you don’t need to stay at home, you just need to monitor your symptoms and get tested if you develop any cold or flu-like symptoms.

Testing is available throughout the holiday period. Our drive through COVID-19 testing centres at 174 Orchard Road Harewood, Christchurch and the Whānau Ora Community Clinic, 250 Pages Road, Wainoni, Christchurch are both open 7 days a week, with reduced hours on New Year’s day. Other testing locations can be found on the Canterbury DHB and Healthpoint websites. *Please note, The 24 Hour Surgery is not a COVID-19 testing centre.

Have a holiday Plan B – make sure you are aware of the risk that the spread of COVID-19 might affect your holiday plans and be prepared should this happen. Health guidance for the summer can be found here.

Feeling over it? If all this talk of COVID-19 is getting too much or you’re feeling anxious or just need someone to talk to you can call or text 1737 any time and you can speak to (or text) a trained counsellor free of charge.

Information for visitors to Christchurch

Visitors to Christchurch who need to see a doctor can visit one of the urgent care practices. Please note, you must call first if you have COVID-19 symptoms:

  • 24 Hour Surgery – 401 Madras Street open every day, 24/7. Ph 03 365 7777
  • Moorhouse Medical – 3 Pilgrim Place. Open 8am – 8pm, 7 days a week. Ph 03 365 7900
  • Riccarton Clinic – 4 Yaldhurst Road. Open 8am – 8pm, 7 days a week. Ph 03 343 3661

Information for anyone who attended the Hidden Lakes event

Six close contacts of the community case with Omicron announced late yesterday (29 December) are self-isolating in Christchurch under the management of the local public health unit.

The public health risk assessment for people who attended the ‘Hidden Lakes’ event at Hagley Park on 28 December is considered extremely low – particularly due to the 6 close contacts’ prior negative test results that day and significant physical distance between the stage and the crowd.

Anyone who has COVID-19 symptoms should get tested. Testing is available throughout the holiday period in Canterbury. Details of locations and times can be found on the Canterbury DHB and Healthpoint websites.



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Page last updated: 16 June 2022

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