All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

To keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended to be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Latest Canterbury Community Health magazine marks Patient Safety Week

Wednesday 2 November 2016Media release2 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

This week is New Zealand's national “Let's Talk” Patient Safety Week, coordinated by the Health Quality & Safety Commission.

Patient Safety Week is our Health System's collective commitment to consumers and patients that we continue to strive towards providing the best and safest care possible, every time.

Susan Wood, Canterbury DHB Director Quality and Safety, says “We kicked off Patient Safety Week with the Canterbury Health System Quality Improvement and Innovation Awards. Each year we encourage our people to innovate and to share and celebrate their success through the Quality Awards.”

A number of this year's nominated projects are featured in the Quality Accounts Edition of WellNow that will be arriving in Canterbury mailboxes this week, with its focus during this important week also on quality and patient safety.

“This special edition of WellNow Quality Accounts Edition provides a snapshot of how our Canterbury Health System is meeting the health needs of our community and reinforces our vision, which is of a truly integrated system that keeps people healthy and well in their own homes by ensuring the right care and support is provided to the right person, at the right time and in the right place.”

The printed edition has five spotlight areas: Consumer experience, staying well, preventing harm, equity, and redevelopment news.

The online-only version has an additional section that charts our performance against national health targets, quality and safety markers as set by the Health Quality and Safety Commission, and other key measures. It can be found at

Featured in this edition are stories of how ARANZ (Applied Research Associates NZ) Medical's wound imaging system, Silhouette is helping patients and clinicians monitor healing, how CHOC (Children's Haematology and Oncology Centre) children are loving ‘The Magic Wand' as an alternative to numbing cream, and you can read about the difference Partnership Community Workers are making to health care for low income, Māori, Pacific and migrant families.

“I am confident you will enjoy reading the WellNow, Quality Accounts Edition and trust you will find it helpful and informative,” Ms Wood says.

If you have any feedback on WellNow, Quality Accounts Edition that would help us improve future editions, please complete our online survey at, email or write to Susan Wood, Director Quality and Patient Safety, Canterbury DHB, PO Box 1600, Christchurch.


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Page last updated: 19 October 2022

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