ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Measles cases confirmed in Canterbury

Tuesday 26 February 2019Media release4 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.
Three cases of measles have been confirmed in Canterbury in the past four days

Three cases of measles have been confirmed in Canterbury in the past four days

Three measles cases have been confirmed in the past four days in the Canterbury region.

The three confirmed cases come from Rangiora and Christchurch and include a teenage male, and one male and one female – both in their 40s. None are thought to have been fully immunised against measles.

Unimmunised people who come within 2 metres of an infectious person, however briefly, have a 90% chance of contracting measles.

Measles is a serious, highly infectious, potentially life-threatening disease. One in ten people who get measles will need treatment in hospital. Up to 30 percent will develop complications – usually children under 5 and adults over the age of 20. Measles during pregnancy increases the risk of miscarriage, premature labour and low birth-weight in babies.

Unimmunised people exposed to measles first develop a respiratory type illness with dry cough, runny nose, temperature over 38.5 C and feel very unwell. The rash starts on day 4 – 5 of the illness usually on the face, then moves down to the chest and arms. 

Canterbury DHB’s Community and Public Health unit is working to identify all close contacts, determining their immunisation status and offering vaccination.

We are awaiting test results for a small number of suspected cases and any further confirmed cases will be notified.

People are considered immune if they have received two doses of measles, mumps, rubella (MMR) vaccine, have had a measles illness previously, or were born before 1969.

Dr Ramon Pink, Canterbury DHB Medical Officer of Health advises that people are infectious from five days before the onset of the rash until five days after the rash appears.  People should stay in isolation from the time that they may have become infected until five days after the rash first appears.

“This means staying home from school or work and having no contact with unimmunised people. If others in your household are unimmunised, they need to stay in isolation too.

For the best protection against measles, people need to have two MMR vaccinations. If your vaccinations are up-to-date you will be protected and if you are unsure, you can check your vaccination status with your general practice team. The MMR vaccine is free for some people.

“Because measles is so infectious, it’s important people with symptoms don’t visit their GP or after-hours clinics but phone their family doctor/general practice team for advice instead, to limit further exposure to other people,” says Dr Pink.

More information about measles is available at https://www.health.govt.nz/your-health/conditions-and-treatments/diseases-and-illnesses/measles.

Anyone with measles symptoms or who believes they may have been exposed, can contact their usual general practice 24/7 for additional advice. If people call their GP Team after hours a nurse will answer the call and advise what to do and where to go if you need to be seen.

ENDS

Measles Fact Sheet

  • Measles is a highly infectious viral illness spread by contact with respiratory secretions through coughing and sneezing
  • Symptoms of measles include: 
    • A respiratory type of illness with dry cough, runny nose, headache
    • Temperature over 38.5 C and feeling very unwell
    • A red blotchy rash starts on day 4-5 of the illness usually on the face and moves to the chest and arms.
  • People are infectious from five days before the onset of the rash to five days after the rash starts.
  • Infected persons should stay in isolation – staying home from school or work – during this time.
  • The best protection from measles is to have two MMR vaccinations. MMR is available from your family practice and is free to eligible persons.
  • People are considered immune if they have received two doses of MMR vaccine, have had a measles illness previously, or were born before 1969.
  • Anyone believing they have been exposed to measles or exhibiting symptoms, should notgo to the ED or after hours’ clinic or general practitioner. Instead call your GP any time, 24/7 for free health advice.

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Page last updated: 30 July 2020

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