ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Minister of Health Officially opens Christchurch Outpatients building

Thursday 31 January 2019Media release3 minutes to read

Minister of Health David Clark shows off the plaque commemorating the opening alongside Duncan Webb MP, Ruth Dyson MP, Minister for Greater Christchurch Regeneration Megan Woods, CDHB Chair Dr John Wood and CDHB CEO David Meates

Minister of Health David Clark shows off the plaque commemorating the opening alongside Duncan Webb MP, Ruth Dyson MP, Minister for Greater Christchurch Regeneration Megan Woods, CDHB Chair Dr John Wood and CDHB CEO David Meates

The new Christchurch Outpatients facility at 2 Oxford Terrace was officially opened by the Minister of Health Hon Dr David Clark ably assisted by Hon Dr Megan Woods, Minister for Greater Christchurch Regeneration today.

The distinctive new Christchurch Outpatients building brings outpatient services back under one roof, after being dispersed widely across the hospital campus and the city since the 2011 earthquakes.

Five storeys high, the new building provides 10,500m2 of state-of-the-art facilities for more than 20 different outpatient services at Canterbury DHB, including Diabetes, Endrocrine, the Blood Test Centre; Hospital Dental, Canterbury Eye Services (Ophthalmology), Haematology, General Medicine, Gastroenterology, General Surgery, Infectious Diseases, Dermatology, Respiratory, Cardiothoracic, Cardiology, Neurology, and Urology.

The new Outpatients facility is already a busy building. Just over 300 staff work in the building with around 1000 people on average coming in for appointments each day.

Located just opposite Christchurch Hospital, the building is accessible via a drop-off zone on Oxford Terrace and is served by the DHB’s Park & Ride shuttle from the Christchurch City Council’s Lichfield Street Car Park building, as well as being on major bus routes into the city.

 PLEASE NOTE THAT FROM 24 AUGUST 2020 THE SHUTTLE HAS MOVED TO THE DEANS AVENUE CAR PARK AND NO LONGER RUNS FROM LICHFIELD STREET CAR PARK

The build took just over three years from start to finish. Initial designs were done by architects CCM in July 2015, Leighs Construction began the build in July 2016 supported by project managers Johnstaff, and final completion and handover occurred in September 2018.

To accommodate so many different services and patients, the new Outpatients was designed with many flexible shared clinical and administrative spaces and operates on lean, efficient, carefully planned principles to maximise the building’s usefulness. It’s also seismically strengthened to “Importance Level 3” standards – that is, to 130% of the building code.

David Meates, Chief Executive of Canterbury DHB, says: “I’m thrilled that after many years of disruptions and relocations we are finally able to offer fit-for-purpose outpatients facilities in Christchurch for the people of Canterbury. Thank you for your patience through this process.

“With new facilities such as the Christchurch Outpatients building now coming on stream, it is an exciting time to be working in health in Canterbury. Being located next door to Christchurch Hospital and within the growing Health Precinct enables our staff to make the most of opportunities to collaborate professionally and to inspire the next generation of health workers, helping to ensure that our health system remains at the forefront of international best practice.

“It’s also important to acknowledge the tremendous efforts of everyone involved in the project. Bringing a building like this to life not only depends upon a lot of hard work from the architects, the contractors and the project management team, but also on vital collaborative work from clinical, administrative, planning and support staff, and input from specialist user groups including health consumers and disability groups.”

ENDS

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Page last updated: 26 August 2020

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