VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

New charges for short-stay parking at Waipapa

Friday 8 January 2021Media release3 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

New charges for short-stay parking at Waipapa will come into effect on 18 January 2020

Canterbury DHB’s move into the new Waipapa building has provided additional short-stay public car parks for use when dropping people off or picking them up at the Emergency Department or hospital.

With our Emergency Department relocating to Waipapa, the short-stay parking was initially opened to the public on a no charge basis with a 30-minute restriction. However, now the relocation has been successfully completed we need to ensure these parks are available for pick-up and drop-off purposes.

The first 30 minutes of parking will remain free. After 30 minutes the following charges will apply from 18 January 2020:

  • 30-60 minutes: $7.50
  • From 60 minutes onwards: additional $5 per half hour or part thereof ($80 maximum charge for a 24-hour period).

While access to the car park will remain unchanged, from 18 January people will need to ‘pay by plate’ once they have parked regardless of the time period they intend to park for, just as they do for street parking throughout the CBD.

There will be three pay-stations located within the car park and people will need to enter their number plate information to confirm their parking and pay for the time period they have selected. There will be no charge if 30 minutes is selected.

Alternatively, people are able to download and use the ParkMate app on their mobile phones to confirm their parking.

The mobility parks outside Waipapa will continue to be available free of charge, with no time limit.

Correct usage of the car park will be monitored from 18 January onwards.

Canterbury DHB’s Commercial Portfolio Manager Rachel Cadle says the new short-stay parks provide a much improved pick-up and drop-off option than what is currently available outside Christchurch Hospital.

“However, we want to ensure these parks have a fast turnover to provide this improved option for our patients and their whānau accessing Waipapa. They are short-stay parks and we expect the pricing after the first 30 minutes will encourage them to be used in that way.

“These parks complement the DHB’s existing park and ride shuttle service operating from the Deans Ave site, which now also provides a pick-up and drop-off service to Waipapa,” Rachel says.

A full list of parking options in close proximity to the Christchurch Hospital campus can be found on the DHB’s website here: https://www.cdhb.health.nz/patients-visitors/transport-parking/

ENDS

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Page last updated: 19 August 2021

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