VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

New Christchurch Outpatients to open on Monday 29 October

Friday 26 October 2018Media release3 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.
Registered nurses Sheela Marjoshi and Joy Fabic take one of the crates to the big job of packing up the Eye Clinic.

Registered nurses Sheela Marjoshi and Joy Fabic take one of the crates to the big job of packing up the Eye Clinic.

The first three of 27 services will move into the new $72 million Christchurch Outpatient facility this weekend. From early this morning, Friday 26 October, staff from the Eye Clinic, Haematology and Pre Admission have been packing boxes even as Crown Relocation movers started dismantling the computer equipment and workstations around them.

Teams from Canterbury DHB’s Information Services Group will have a demanding weekend restoring and testing services to computers, phones, and equipment to ensure everything is up and running before the first patients arrive at the Eye Clinic on the afternoon of Monday 29.

The rest of the staged migration takes place from 2-5 November when Hagley Outpatients moves, and 9 -12 November when the Diabetes team leaves the Diabetes Centre.

The new Outpatients facility will be busy. Just over 300 staff will be working there and on average around 800 people per day will come in for appointments with the various specialist services that will soon be based there.

Volunteers will be available in the main reception to help patients navigate the building.

Canterbury DHB CEO David Meates says the amazing efforts by all involved need to be acknowledged.

“These moves to new state-of-the-art facilities are the culmination of years of work by teams of people, from users to architects, right through to construction contractors and our own project teams. We have a beautiful facility that is designed to be fit for purpose and deliver world leading health care services to our community.”

He also praised the tolerance and patience of health care consumers and staff alike. “It’s not easy to live in a city recovering from a major disaster and then to have so many obstacles in your way when you try and access services.

“We have continued to deliver high standards of care, while acknowledging that access to services in the health precinct has been and will be challenging for some time. People have been amazingly tolerant and patient, and it’s good to see that patience rewarded with the opening of the new Outpatients.”

“We want to acknowledge the amazing efforts by everyone who helped get this facility ready.”

The Christchurch Outpatients building is five storeys high and provides 10,500m2 of state-of-the-art facilities for 27 different services that have been brought back under one roof after being dispersed widely across the hospital campus and the city since the 2011 earthquakes.

Dr Rob Ojala, Canterbury DHB clinical lead for facilities redevelopment, says the emphasis for the new facility is to support integrated specialist community care.

“This will help patients gain access to the specialist care they need outside of the more traditional hospital-based care environment,” Dr Ojala says.

“It’s been a long journey to get here and I’d like to acknowledge and thank the Board and Hospital Redevelopment Partnership Group for their ongoing support. We are really pleased with what we have achieved and look forward to being able to deliver even higher standards of care, with the patient at the centre as always.”

Additional Information

Outpatient services to be based in the new Christchurch Outpatients building include: Diabetes, Endrocrine, the Blood Test Centre; Hospital Dental, Canterbury Eye Services (Ophthalmology), Haematology, General Medicine, Gastroenterology, General Surgery, Infectious Diseases, Dermatology, Respiratory, Cardiothoracic, Cardiology, Neurology, and Urology.

The new Christchurch Outpatients building is on land that was formerly the site of the Presbyterian St Andrews Church, first opened in 1857. The church was relocated to Rangi Ruru School in 1987.

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Page last updated: 19 October 2022

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