ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

New RAT collection site to open in Canterbury tomorrow

Sunday 6 March 2022Media release3 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

A new RAT collection site will open tomorrow, Monday 7 March

A sixth community Rapid Antigen Test (RAT) pick up point opens tomorrow at 11am at the Christchurch Arena. Entry for RATs pick up is only from the Wrights Road entrance to the Arena. 

From Tuesday the new Christchurch Arena site will be open 7 days a week from 9am – 3pm until further notice.

It’s important that people who need RATs don’t try to enter the new Christchurch Arena collection centre via Wrights Road.  That entrance is only for people coming for vaccinations. You will not be able to access the RAT pick up point from Wrights Road.

To help speed things up at all our RAT collection sites please remember to place your order for RATs before heading to a collection site – and have your order number at the ready.

Orders can be made via the online system at https://requestrats.covid19.health.nzor by free calling 0800 222 478 to request your RAT tests.

  • RATs are free for people with COVID-19 symptoms or who are a household contact or who been instructed to get tested by a healthcare professional
  • Critical workers who are household contacts
  • Border workers who are required to be tested under the Required Testing Order

  The full list of Community Collection Centres for RATs in Canterbury:

  • Wigram COVID-19 Testing & RAT Collection Centre (35 Mustang Avenue, Wigram entry via Sioux Avenue) Drive-through only, open 10am – 3pm 7 days a week.
  • Whānau Ora Covid-19 Testing & RAT Collection Centre (250 Pages Road, Wainoni), open 9am – 3:30pm, 7 days a week.
  • Orchard Road Covid-19 Testing & RAT Collection Centre (174 Orchard Road, Harewood) Open 9am – 4pm, 7 days a week.
  • Waimakariri Covid-19 RAT Collection Centre (Waimakariri Hockey Turf, 291 Coldstream Road, Rangiora) Drive-through only, open 9am -3pm, 7 days a week.
  • Christchurch Arena RAT Collection Centre (opens 11am – 3pm Monday 7 March, then 9am – 3pm daily from Tuesday 8 March until further notice).
  • Ashburton COVID-19 Testing & RAT Collection Centre (48 South Street, Ashburton entry off Cass Street) Open 9.30am – 2.30pm, 7 days a week.

As staffing resources allow, further RAT Collection sites will be set up in other areas.  Please check Healthpoint and the Canterbury DHB website for the latest information on sites and opening times, as they will change over time.

Note that you may need to wait if it’s busy. Our staff are doing their very best to provide RATs to everyone who needs them as quickly as possible. They deserve respect and kindness while they do their work.

REMEMBER TO REPORT ALL YOUR RAT RESULTS

It’s important that you report every RAT result – negative and positive – on My Covid Record website: https://mycovidrecord.health.nz/ as this helps the Ministry of Health understand the size and trends of the outbreak.

If you need a hand or would prefer to record your result over the phone, you can call 0800 222 478. Parents and caregivers can report the results for tamariki/children via the 0800 numbers.  You can ask questions about the process of recording your results by emailing help@mycovidrecord.min.health.nz

The Ministry of Health has produced a video which outlines the process.

ENDS

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Page last updated: 29 March 2022

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