All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

To keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended to be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Canterbury DHB postpones non-urgent surgeries and non-urgent outpatient appointments, to focus on the COVID-19 response

Tuesday 24 March 2020Media release3 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

In response to COVID-19 non-urgent surgeries and non-urgent outpatient appointments are being postponed

In light of the Prime Minister’s announcement yesterday afternoon (Monday 23 March) that we have escalated to COVID-19 alert level 3, with a move to level 4 tomorrow night (Wednesday 25 March), Canterbury DHB has made the tough decision to postpone all non-urgent surgeries and all non-urgent outpatient appointments, with effect from this morning (Tuesday 24 March) and until further notice.

Acute and trauma surgery will continue to be delivered as well as urgent non-deferrable surgery for cancer and other conditions. Function-saving procedures will continue such as Avastin injections for eyes to preserve sight.

Canterbury DHB Chief Executive David Meates says the decision to postpone elective services is to reduce and control the spread of COVID-19 in our New Zealand communities and allow our health system to focus our precious resources on meeting the challenges of COVID-19.

“This is a nationwide, pro-active and government-led response and all District Health Boards and their health partners have been tasked with ensuring we are ready to support our people to stay well, to help them manage at home and to provide care for them if they are unwell enough to need it,” David says.

“Our whole health system is, and will continue to be, at the forefront of our national response and we need all our capacity, including staff from right across our health system, to be able to focus on what will be required of us for the foreseeable future.”

“It is a tough decision to have to make, in light of the pain and distress that will be prolonged for people who have already waited too long for their surgery. To them, I offer my sincere apologies and hope they understand why this decision is necessary. I hope they can be patient a while longer – it’s important to stress that we are postponing, not cancelling.”

“As well as freeing up staff and other resources for an anticipated influx of patients with COVID 19-related complications, this measure has the added benefit of reducing everyone’s exposure to COVID-19, so that our health professionals are well and available when and where they are most needed over the coming days and weeks,” Mr Meates says.

“We will make a new appointment for the people who had a procedure or outpatient appointment deferred as soon as we are in a position to reinstate elective surgery and normal outpatient activity. We are not certain when that will be. In the meantime, thank you for your understanding and support.”

This early and decisive action is crucial to our COVID-19 response and will save New Zealander’s lives as we Unite against COVID-19.



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Page last updated: 30 July 2020

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