VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Plane passengers exposed to measles on flight VA99 from Melbourne to Christchurch on Tuesday 19 March 2019

Wednesday 27 March 2019Media release4 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.
A passenger arriving in Christchurch on a flight has been confirmed as having measles

A passenger arriving in Christchurch on a flight has been confirmed as having measles

A passenger arriving in Christchurch on Virgin Australia Flight number VA99 from Melbourne has been confirmed as having measles, adding to the cumulative total of 35 confirmed cases for Canterbury.

This person travelled while infectious, and the Canterbury Community and Public Health team wants to alert all passengers and crew on this flight that they have been exposed to measles:

  • Virgin Australia Flight VA99 left Melbourne at 6.35pm local time and arrived in Christchurch at 11.35pm NZ Standard time on 19 March.

Anyone who travelled on this flight who isn’t sure they have been fully immunised should check their immunisation status with their General Practice team/family doctor. You are only fully protected if you have had two doses of the MMR vaccine, had clinically confirmed measles, or if you were born before 1969. Any passenger or crew on VA99 on the 19 March who is not fully protected should stay at home and remain isolated from Tuesday 26 March until Tuesday 2 April 2019.  They can return to work if they are not unwell on Wednesday 3 April 2019.

Dr Humphrey, Canterbury Medical Officer of Health says people from the flight who may have measles should stay in self-imposed isolation from Tuesday 26 March until Tuesday 2 April 2019 (7-14 days after your contact with measles).

Anyone who becomes unwell with the follow symptoms over the next week should phone their doctor for advice: 

    • A respiratory type of illness with dry cough, runny nose, headache
    • Temperature over 38.5 C and feeling very unwell
    • A red blotchy rash starts on day 4-5 of the illness usually on the face and moves to the chest and arms.

At risk passengers from this flight should not go to their general practice or to the hospital unless it is an emergency or they are advised to do so by a doctor or nurse as they will infect more people. In Canterbury you can call your own GP team after hours and be put through to a nurse who can provide advice at any time of day or night – or people from outside Canterbury and living elsewhere in New Zealand can call Healthline on 0800 611 116.

Dr Alistair Humphrey, Canterbury Medical Officer of Health says people are infectious from five days before the onset of the rash to five days after the rash starts. Contacts should stay in isolation from 7 to 14 days from exposure, which is when they could transmit the disease.

“This means staying home from school or work and having no contact with unimmunised people.

Measles Facts

  • Measles is a highly infectious viral illness spread by contact with respiratory secretions through coughing and sneezing
  • Symptoms of measles include: 
    • A respiratory type of illness with dry cough, runny nose, headache
    • Temperature over 38.5 C and feeling very unwell
    • A red blotchy rash starts on day 4-5 of the illness usually on the face and moves to the chest and arms.
  • People are infectious from five days before the onset of the rash to five days after the rash starts.
  • Infected persons should stay in isolation – staying home from school or work – during this time.
  • The best protection from measles is to have two MMR vaccinations. MMR is available from your family practice and is free to eligible persons.
  • People are considered immune if they have received two doses of MMR vaccine, have had a measles illness previously, or were born before 1969.
  • Anyone believing they have been exposed to measles or exhibiting symptoms, should not go to the ED or after hours’ clinic or general practitioner. Instead call your GP any time, 24/7 for free health advice.

More information about measles is available at https://www.health.govt.nz/your-health/conditions-and-treatments/diseases-and-illnesses/measles or the New Zealand Immunisation Advisory Centre.

ENDS

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Page last updated: 30 July 2020

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