ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Plane passengers exposed to measles on flight VA99 from Melbourne to Christchurch on Tuesday 19 March 2019

Wednesday 27 March 2019Media release4 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.
A passenger arriving in Christchurch on a flight has been confirmed as having measles

A passenger arriving in Christchurch on a flight has been confirmed as having measles

A passenger arriving in Christchurch on Virgin Australia Flight number VA99 from Melbourne has been confirmed as having measles, adding to the cumulative total of 35 confirmed cases for Canterbury.

This person travelled while infectious, and the Canterbury Community and Public Health team wants to alert all passengers and crew on this flight that they have been exposed to measles:

  • Virgin Australia Flight VA99 left Melbourne at 6.35pm local time and arrived in Christchurch at 11.35pm NZ Standard time on 19 March.

Anyone who travelled on this flight who isn’t sure they have been fully immunised should check their immunisation status with their General Practice team/family doctor. You are only fully protected if you have had two doses of the MMR vaccine, had clinically confirmed measles, or if you were born before 1969. Any passenger or crew on VA99 on the 19 March who is not fully protected should stay at home and remain isolated from Tuesday 26 March until Tuesday 2 April 2019.  They can return to work if they are not unwell on Wednesday 3 April 2019.

Dr Humphrey, Canterbury Medical Officer of Health says people from the flight who may have measles should stay in self-imposed isolation from Tuesday 26 March until Tuesday 2 April 2019 (7-14 days after your contact with measles).

Anyone who becomes unwell with the follow symptoms over the next week should phone their doctor for advice: 

    • A respiratory type of illness with dry cough, runny nose, headache
    • Temperature over 38.5 C and feeling very unwell
    • A red blotchy rash starts on day 4-5 of the illness usually on the face and moves to the chest and arms.

At risk passengers from this flight should not go to their general practice or to the hospital unless it is an emergency or they are advised to do so by a doctor or nurse as they will infect more people. In Canterbury you can call your own GP team after hours and be put through to a nurse who can provide advice at any time of day or night – or people from outside Canterbury and living elsewhere in New Zealand can call Healthline on 0800 611 116.

Dr Alistair Humphrey, Canterbury Medical Officer of Health says people are infectious from five days before the onset of the rash to five days after the rash starts. Contacts should stay in isolation from 7 to 14 days from exposure, which is when they could transmit the disease.

“This means staying home from school or work and having no contact with unimmunised people.

Measles Facts

  • Measles is a highly infectious viral illness spread by contact with respiratory secretions through coughing and sneezing
  • Symptoms of measles include: 
    • A respiratory type of illness with dry cough, runny nose, headache
    • Temperature over 38.5 C and feeling very unwell
    • A red blotchy rash starts on day 4-5 of the illness usually on the face and moves to the chest and arms.
  • People are infectious from five days before the onset of the rash to five days after the rash starts.
  • Infected persons should stay in isolation – staying home from school or work – during this time.
  • The best protection from measles is to have two MMR vaccinations. MMR is available from your family practice and is free to eligible persons.
  • People are considered immune if they have received two doses of MMR vaccine, have had a measles illness previously, or were born before 1969.
  • Anyone believing they have been exposed to measles or exhibiting symptoms, should not go to the ED or after hours’ clinic or general practitioner. Instead call your GP any time, 24/7 for free health advice.

More information about measles is available at https://www.health.govt.nz/your-health/conditions-and-treatments/diseases-and-illnesses/measles or the New Zealand Immunisation Advisory Centre.

ENDS

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Page last updated: 30 July 2020

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