All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023


Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Reporting your RAT result important to get the support you need

Monday 14 March 2022Media release3 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

Reporting your RAT result important to get the support you need

With Omicron case numbers rising in the community, we’re reminding Cantabrians of the importance of registering rapid antigen test (RAT) results so they can be connected to the support they need while isolating.

Canterbury DHB’s COVID-19 Incident Controller Dr Helen Skinner says that for people who test positive in particular, registering a RAT result is the best way to ensure they can access the support they need during their isolation period.

“Not only is registering a result the best way to give public health officials an overview of case numbers in our region and help us determine the best use of resources, it’s also important if your condition worsens and you require additional healthcare.

“When you register a positive result, the Ministry of Health will send you a text message from 2328 confirming your positive test result. The text will provide information about self-isolation and support options.

“If your symptoms are worsening and you need medical care, please call your normal healthcare provider. If you need urgent medical help or cannot breathe properly, call 111 immediately. Tell them you have COVID-19 when you ring.

“You can call the free COVID-19 Welfare line on 0800 512 337 for welfare support. Calls are answered 8am – 8pm daily and they may be able to help with kai or money for essentials if your household is isolating and you don’t have any other support.

“If you are older or have other health problems you may be contacted by your general practice team, the Canterbury Hauora Community Hub or a Māori or Pacific provider to check whether you need extra health monitoring or support. Registering your result is incredibly important to ensure you are well supported while isolating,” says Dr Skinner.

You should report the results of your rapid antigen test (RAT) if you test positive or negative. You can do this online through My Covid Record. Log in to the site, click ‘Report a test result', and follow the steps.

If you are having trouble using My Covid Record, you can report the results of your RAT over the phone by calling  0800 222 478 and choose option 3.

If you get a positive rapid antigen test (RAT) result:

  • this does not need to be confirmed with a PCR test unless advised otherwise
  • you do not need another test before you end your isolation period

You can also report a RAT result for someone else through your own My Covid Record account. To make a report on behalf of someone else you will need their NHI number, full name and date of birth.

If the person you're reporting for doesn't have an NHI number call 0800 222 478 and press 3.

Information and resources to help with managing COVID-19 illness and isolating at home can be found on our website

RAT testing instructions in Te Reo Māori can be found here and in other languages here



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Page last updated: 16 June 2022

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