ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Scam – Fraudulent Purchase Orders

Friday 12 May 2017Media release3 minutes to read

This message is for the attention of existing and potential suppliers to the Canterbury and West Coast DHBs

We want to alert you to a fraud scam that is targeting existing and potential suppliers of goods to the DHBs, as well as other institutions and businesses in New Zealand. Please take the necessary precautions so that you are not a victim of this scam.

While the DHB cannot prevent this fraudulent activity we are supplying the Police with details to investigate the matter as we become aware of specific instances.

The fraud scam involves purchase orders and requests for product quotations that purport to originate from the DHB but are in fact fraudulent.

The scam operates in the following way: the supplier will receive an email requesting a quotation for goods. The email being used for this is accts@cdhb-health.nz purporting to originate from the DHB-Accounting Unit. Once the quotation has been provided, a purchase order is emailed to the supplier that bears little resemblance to an authentic DHB purchase order. The purchase order typically instructs delivery to an address not affiliated with the DHB. After shipping the item/s, the supplier never receives payment and is unable to retrieve the shipped products.

It appears that suppliers are being instructed to ship the goods to a freight forwarder/logistics company, who are then instructed to send the goods off-shore.

Indicators of fraud

  • Incorrect domain name used to send emails and purchase orders. A valid DHB email address will always end in @cdhb.health.nz. Hovering over the email address may reveal the originator's email address if different from that displayed.
  • The delivery address is not a DHB address. Fraudulent addresses will typically be a domestic residence or a self-storage facility.
  • Poorly written email with grammatical errors.
  • Use of a false or unknown contact from the DHB. If requests for quotations or purchase orders are received from a new DHB contact that raises your suspicion then please email purchasing@cdhb.health.nz to verify the validity of the request. Do not contact the name/number used on the email/purchase order.
  • Phone numbers not associated with the DHB.
  • Unusually large quantities are requested, and dollar amounts.
  • Rush to ship priority/overnight.

What to do if you suspect fraudulent activity

  • Email purchasing@cdhb.health.nz to verify the validity of the request, (please ensure you include any emails and documents you have received that relate to the enquiry).
  • The Purchasing team will respond to your email ASAP to confirm the validity of the request.
  • Please do not attempt to call any phone numbers contained within the fraudulent emails that purport to be DHB numbers as they will attract a service charge. Typically these number begin with 0843 / 0844/ 0845 / 070.

Should you wish to refer this matter to the NZ Police, contact Detective Sergeant Mike Cartwright of the Financial Crimes Unit at the Auckland Central Police Station. Detective Sergeant Cartwrights' email address is michael.cartwright@police.govt.nz. The relevant NZ Police File is 170112/1414.

What Canterbury DHB is doing

  • Liaising with affected suppliers that may be subject to this type of fraudulent activity to provide the validity of purchase orders received.
  • Requesting that domain names used for fraudulent activity are closed.
  • We have referred this matter to the New Zealand Police.

If you require further information please contact a member of the Canterbury DHB purchasing team.

ENDS

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Page last updated: 3 October 2018

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