VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

A second planned junior doctors’ strike will affect some surgery and outpatient clinics planned for next week

Wednesday 23 January 2019Media release3 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.
Some surgery and outpatient clinics planned for next week will be affected by the junior doctors' strike

Some surgery and outpatient clinics planned for next week will be affected by the junior doctors' strike

Members of the New Zealand Resident Doctors’ Association [RDA] are planning a second strike for 48 hours from 8am on Tuesday 29th January until 8am on Thursday 31st January 2019.

Canterbury DHB is well advanced in its contingency planning to ensure it continues to provide safe care during the strike period when we expect most Resident Medical Officers/junior doctors will withdraw their services.

Canterbury DHB employs around 550 Resident Medical Officers [RMOs] and understands most are RDA members. 

A number of the others belong to a new RMO union. 

Canterbury DHB employs RMOs at most of its facilities.

Michael Frampton, Canterbury DHB’s Chief People Officer, says continuing to provide safe care for patients during the strike remains the highest priority and focus for the Canterbury Health System.

“We are prioritising essential and acute services, which means that some outpatient appointments and planned surgeries are being rescheduled,” he says.  “We will be re-booking those affected to the next available appointment,” Michael Frampton said.

“Patients who have appointments or surgery booked during the strike period can expect to hear from Canterbury DHB. If people don’t hear from us, they should turn up as per their appointment letter.

“I apologise in advance to those whose surgery or outpatient appointment has to be postponed.”

The Emergency Department (ED) at Christchurch Hospital will remain open during the strike as will Christchurch Women’s Hospital.

“Canterbury people can help take pressure off emergency services during the strike period by phoning their General Practice team first for all non-urgent care. When you call your usual general practice number after-hours your call will be answered by a nurse who can provide free health advice. If you need to be seen, they can tell you what to do and where to go for #carearoundtheclock.”

“Some complex surgery planned for the days leading up to the strike will also need to be postponed, as well as some surgery and outpatient clinics on the 29th and 30th of January. Our contingency plans involve reducing the numbers of people in our hospitals. Some people may be discharged with in-home care and support where it’s safe and appropriate to do so.

“Our intention is to phone everyone affected by this strike, but we have also set up an 0800 number for people who want to check if their surgery or outpatient clinic appointment has to be rescheduled.  The number is 0800 778 226,” Michael Frampton said.

ENDS

Tags

Back to Health News

Page last updated: 19 October 2022

Is this page useful?