ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Soft toys from tribute wall gifted to Muslim children

Thursday 6 June 2019Media release3 minutes to read

Lianne Dalziel ditches the mayoral chains for a soft toy and David cozies up to Kevin the minion

Mayor Lianne Dalziel ditches the mayoral chains for a soft toy and Canterbury DHB CEO David Meates cozies up to Kevin the minion

Hundreds of soft toys left at the Rolleston Avenue tribute wall and outside Masjid Al Noor in the wake of the mosque shootings have been given to young Muslim children in Christchurch as part of Eid celebrations.

The soft toys were among the mass of flowers, messages and tributes that residents and visitors to Christchurch left along the Rolleston Avenue frontage to the Botanic Gardens in the days and weeks following the tragic shootings, which claimed 51 lives.

In an initiative nicknamed Operation Ted, Christchurch City Council and Canterbury District Health Board worked with Canterbury Linen to have the soft toys sorted and professionally washed so they could then be given to the city’s Muslim children.

This morning the freshly laundered toys were handed out to children at a special celebration at Pioneer Stadium to mark Eid – the festival that marks the end of Ramadan, the Islamic holy month of fasting.

“These soft toys were given by children and families from across New Zealand and the world as a show of their love and support for all those affected by the tragedy that occurred in our city on 15 March,’’ says Christchurch City Council’s Principal Community Partnerships and Planning Advisor Claire Phillips, who has helped co-ordinate Operation Ted.

“As well as something to cuddle, they are an enduring symbol of the Kiwi welcoming spirit and all that is best about our community.

“We’re delighted that they are now going to new homes where hopefully they will bring some joy and comfort to their new owners,’’ Ms Phillips says.

Canterbury DHB Chief Executive David Meates says the DHB did not hesitate when the Council asked if it could help with laundering the toys, which had spent a few weeks exposed to the elements.

“The events of 15 March are forever etched on us as a community and every kindness contributes to the healing process. For days after the attack, the people of Canterbury especially, and many others, left gifts and messages of hope.

“Among those gifts, and particularly poignant as they came from children giving their most precious possession, were many soft toys – even one of my favourites, Kevin the Minion.

“To have the opportunity to keep that generosity alive, and gift it back to the community most affected by the tragedy has been incredibly heart-warming,’’ Mr Meates says.

Rodney Fisher, General Manager of Canterbury Linen Services, says agreeing to launder the toys was “absolutely the right thing to do.”

“We are acutely aware of the impact the mosque attacks had on the people directly involved and on the Christchurch community in general. One of our staff, a refugee from Sudan, had family and friends in the mosque during the attack.

“We have a culture of helping wherever appropriate and in this case we had the right equipment and the right staff to carry out the job. Our staff took great care in laundering the soft toys and the process worked out better than we envisaged, with the vast bulk of them coming through the process looking like new and smelling and feeling great. We’re really proud to have helped,’’ Mr Fisher says.

ENDS

Tags

Back to Health News

Page last updated: 10 June 2019

Is this page useful?