VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Staying well this Matariki weekend

Thursday 23 June 2022Media release3 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

Hector Matthews, System Wide Operations Centre Controller, Canterbury DHB, is urging Cantabrians to connect with whānau and friends this Matariki weekend and check in that everyone is well, including up to date with health checks and vaccinations for the winter.

“Winter is always a busy time for the health and disability sector, but this season is especially challenging with COVID-19, influenza and other respiratory illnesses circulating in our community,” says Hector Matthews.

“Please stay at home if you are unwell with a cold or any other mild illness, so you don’t give it to anyone else.

“Vaccinations help protect you and others from severe illness or hospitalisation. There are still a lot of Cantabrians who are now eligible for their COVID-19 booster or need to get their flu jab who haven’t had it, so please make time this weekend or as soon as you can to get it done.

“Make sure you are winter-ready, so that you and your whānau stay healthy and well all season. This includes making sure you get any prescribed medication you need in advance. If you are heading away, make sure you pack enough of your regular medications for the duration of your holiday. It often pays to have paracetamol or Ibuprofen in the home just in case its needed.”

Remember that the spread of COVID-19 may affect your holiday plans and be prepared should this happen.

Anyone wanting health advice can contact Healthline on 0800 611 116 anytime, 24/7, for free and get the support they need and information about what to do, including self-care advice from nurses and paramedics.

If you have a mild illness, you can also check our website for more information on what to do or where to go if you are unsure. There’s specific advice on caring for someone at home with a respiratory illness or tummy bug (gastro infection).

Emergency Departments (ED) at hospitals throughout New Zealand are often very busy over the holiday weekend. Calling Healthline for advice can help keep EDs and Urgent Care facilities free for those who need emergency care.

“If your symptoms are getting worse, please seek medical care before you get too sick, whether that is from your usual healthcare provider or from our hospitals or health centres if you are really unwell,” says Hector Matthews.

“Emergency care will always be available should you need it. We encourage everyone to continue to seek the care they need when they need it.”

After-hours information, as well as a list of pharmacies and clinics open during the Matariki holiday period, can be found on Healthpoint.

Over the long weekend, the opening hours for our COVID-19 community testing centres are:

  • Orchard Road COVID-19 Testing Centre, 174 Orchard Road, Harewood, Christchurch (near Airport), is open 9am – 4pm daily.
  • Whānau Ora Covid-19 Testing Centre, 250 Pages Road, Wainoni, Christchurch, is open 10am – 2pm Friday 24, 9am – 3.30pm daily.
  • Ashburton COVID-19 Testing Centre, 48 South Street, Ashburton (entrance off Cass Street), is open 10am – 2pm daily.

Use this link to find opening hours for RAT collection sites over the Matariki weekend. Please remember to order your RAT kits in advance through the website https://requestrats.covid19.health.nz/.

If you need to get your COVID-19 vaccination or booster, there are also a number of vaccination clinics open https://vaccinatecanterburywestcoast.nz/vaccination-clinics-over-the-public-holidays/.

ENDS

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Page last updated: 5 October 2022

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