ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

COVID-19 testing continues to be available for Cantabrians

Friday 19 November 2021Media release5 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

Cantabs are being reminded of the COVID-19 testing options available this weekend

With COVID-19 cases continuing to be reported in the region, Cantabrians are being reminded of the COVID-19 testing options available to them if they want to be tested this weekend.

Yesterday over 2,700 COVID-19 swabs were carried out at our testing sites and via general practice teams across the Canterbury community and demand for testing has been high again today.

Free COVID-19 testing continues to be available at some general practices, and at our three Community-Based Testing Centres (CBTC).

The CBTCs currently operating in Canterbury are:

  • Orchard Road CBTC (near Airport), 174 Orchard Road, Christchurch. Open 9am-4pm (or later if demand requires), 7 days a week.
  • Whānau Ora Community Clinic CBTC, 250 Pages Road, Wainoni, Christchurch. Open 9am-3:30pm (or later if demand requires), 7 days a week.
  • Ashburton Hospital site CBTC – 28 Elizabeth Street, Ashburton hospital site. Open 10am-2pm every Tuesday, Thursday and Saturday. *Note: please enter via Driveway D, not the main entrance to the hospital. While this is a Drive In testing facility, and people arriving in cars is preferred, walk-ins can be accommodated.  

People can check if their GP can provide COVID-19 testing over the weekend by calling them or via the Healthpoint website: https://www.healthpoint.co.nz/covid-19/canterbury/.  

Canterbury’s Senior Responsible Officer for the COVID-19 response, Dr Helen Skinner says anyone who is displaying COVID-19 symptoms is encouraged to attend.

“No appointment is necessary and testing is free for everyone. You do not need a referral to attend a testing centre and you can drive-up or walk-in,” says Dr Skinner.

Please be aware though that if it’s busy you may have to wait for your test. Please arrive at least half an hour before the facility closes.

More information on testing is here and if you save the link you will be able to check for changes: https://www.cdhb.health.nz/your-health/canterbury-dhb-covid-19-information/#4.

The Ministry of Health will continue to update locations of interest in Canterbury on their website.

 

Accessing Health Services

Unless you have been contacted by phone to advise that your planned (elective) surgery or outpatient appointment is postponed, please assume it is going ahead and turn up to your appointment.

Masks or face coverings must be worn at all times at Canterbury DHB sites and will be provided if people don’t have them. Hand sanitiser stations are visible and must also be used.

Please scan in using the QR code, wherever you go using the government’s COVID-19 Tracer App, and ensure Bluetooth is turned on within the app – this means you’ll receive alerts if you’ve been exposed to a case.

Current visitor restrictions for DHB facilities can be found here. Most importantly, please don’t come visiting if you feel unwell.

 

Vaccinations

This is a timely reminder of how easily COVID-19 can spread. Our best defence against the virus is to have as many people as possible in our community vaccinated.

It’s important that we continue to improve vaccination coverage across Canterbury, as high vaccination rates will help protect our communities and keep people safe.

94 percent of our eligible population has now received at least one dose and 84 percent are fully vaccinated. We’re urging anyone yet to receive their vaccinations to get vaccinated to protect themselves and their whānau and our community.  

A full list of clinics, including multiple walk-in options, can be found here: https://vaccinatecanterburywestcoast.nz/covid-19-vaccination-clinics-in-christchurch-canterbury-west-coast/.  

Our drive through vaccination clinic at Christchurch Arena in Addington is open until 7.30pm tonight and 11am-5pm over the weekend.

There’s a number of pop-up events people can attend this weekend as well:

  • New World Ferry Road car park today, today until 6.30pm
  • Mandeville Sports Centre drop-in vaccination clinic, 431 Mandeville Road (Swannanoa), today until 7.30pm and Saturday 9am-12pm
  • Choice Aranui vaccination event, 31 Hampshire St (Aranui), Saturday 10am-3pm
  • New Brighton Mall pop-up vaccination clinic, Saturday 10am-2pm
  • Etu Pasifika drive-through vaccination clinic, 173 Montreal Street (Central City), Saturday 9am-4pm
  • Tangata Atumotu pop-up vaccination clinic, Rowley Avenue Shops (Hoon Hay), Sunday 10am-3pm
  • North Beach Surf Lifesaving Club car park, 80 Marine Parade (North New Brighton), Sunday 10am-2pm
  • PlaceMakers Riccarton follow-up event, 2 Mandeville St (Riccarton), Sunday 10am-2pm
  • Riccarton Sunday Market Q&A and vaccination clinic, Riccarton Racecourse, Sunday 9.30am-2pm
  • Oxford Farmers Market, 42 Main Street (Oxford), Sunday 9am-2pm

There are currently 100+ community vaccination clinics open throughout Canterbury, many open weekends and late nights. You do not need to book for most of them. If you prefer a fixed time, you can book your vaccination at www.bookmyvaccine.covid19.health.nz or call 0800 28 29 26.

The more of us who are fully vaccinated, the more protection we will have against COVID-19, and the more freedom this gives us.

ENDS

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Page last updated: 18 January 2022

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