VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Tomorrow’s industrial action called off – services starting to be reinstated at Canterbury and West Coast DHBs

Thursday 3 March 2022Media release2 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.
Expect delays and changes to DHB services during tomorrow’s planned strike by PSA members

Tomorrow’s industrial action called off – services starting to be reinstated at Canterbury and West Coast DHBs

An Employment Court ruling has called a stop to tomorrow’s planned strike by Allied, Public Health, Scientific and Technical staff who are covered by the PSA (Public Services Association) union. All health services across Canterbury and the West Coast are making plans to reinstate as many services as possible, however, it will take some time to rebook elective /planned outpatient appointments and surgery which has already been postponed.

Everyone whose appointment or surgery had to be deferred will be contacted directly.  Unfortunately we can’t turn everything back on overnight. Canterbury and West Coast District Health Boards (DHBs) would like to thank patients for their understanding as staff work as fast as they can to rebook people.

“If anyone is unsure about what to do, they can call the number on their appointment letter,” says Canterbury and West Coast DHB Chief Executive Dr Peter Bramley.

“We’re asking patients to continue being kind, as it may take a few days to reschedule appointments and surgery.  

“We respect the right of our staff to take industrial action and acknowledge the important role that all health workers play in delivering high quality care, but I am pleased we’re able to continue to provide treatment and care without further disruptions for our community at this time,” Peter says. 

“People in the health sector are working hard under extreme pressure, and they have been for some time, as COVID-19 continues to affect the way we live.

“As partners in the fight against COVID-19, we greatly appreciate the mahi that each and every person in our health sector is doing,” he says. 

ENDS

Note to editors:

The nationwide strike was set to involve a full withdrawal of labour for 24-hours from Friday 4 March to Saturday 5 March. 

Across the Canterbury DHB, 39 professions and over 1500 staff, and on the West Coast, 23 professional and more than 120 staff members, were set to be affected by the PSA strike.

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Page last updated: 29 March 2022

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