Hospital visitors don’t need a Vaccine Pass, but must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for visiting guidelines, COVID-19 tests current case numbers in regions of Canterbury and care in the community advice. See for info about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
19 April 2022

For visitors to all facilities effective from Tuesday 19 April 2022

With the change to the ORANGE Traffic Light setting, Canterbury DHB is easing its visitor policy in recognition of the fact we have passed the peak of the current Omicron outbreak and case numbers are slowly reducing.

The following visitor restrictions are now in place for all Canterbury DHB hospitals and health facilities:

  • One adult visitor may be accompanied by no more than one child over the age of 12 per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.  No children under 12 and those 12 and over must be accompanied by an adult and wear a medical mask.
  • Visitors or support people should not visit our facilities if they are unwell.
  • Surgical/medical masks must be worn at all times at all Canterbury DHB sites and will be provided if people don’t have them.
  • Hand sanitiser stations are visible and must be used.

By adhering to these conditions, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances (ie more than one visitor) where a trusted whānau member provides assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – please check with the ward’s Charge Nurse before you come to hospital to visit
  • People attending Christchurch ED or Ashburton AAU can have one support person with them
  • Women in labour and in the birthing suite can have two support people, and women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Womens Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments, no children are allowed to visit.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted, following a supervised negative RAT result)
  • Children who are inpatients, one other visitor (other than a parent or caregiver) is able to visit in consultation with the nurse in charge.
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Face covering exemption cards

The Exemptions Team at the Ministry of Health is now responsible for processing requests for Face Covering Communication Cards.

Updated information about mask wearing, and how to request an exemption card can now be found here. People unable to request an exemption card online can call 0800 28 29 26 and select option 2, or text 8988

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Via Innovations keeping it local and supporting a more sustainable post-COVID business environment

Tuesday 16 June 2020Canterbury DHB News4 minutes to read

Medsalv's Oliver Hunt and Chris Gillan from the Sustainable Business Network

Medsalv's Oliver Hunt and Chris Gillan from the Sustainable Business Network

How Via Innovations is helping keep it local and supporting a more sustainable post-COVID business environment

While people managed life under COVID Alert Levels 3 and 4, the health sector was under huge pressure and the demands being made of the health system were unprecedented.

Canterbury and West Coast DHB’s Chief Digital Officer and Executive Sponsor for Via Innovations, Stella Ward says it is during such times of extraordinary stress that people are most likely to think outside the square because ‘what we usually do’ no longer applies.

“When a health-related event as disruptive as a pandemic hits the health sector, it is a time for the creatives, for the innovators and those best able to adapt quickly. For them, a major system-shock like COVID-19 also creates new opportunities.”

“Take for example Medsalv, a business that was developed specifically to reduce waste and stretch the health dollar further. Add that Medsalv is New Zealand-based, and that it reduces reliance on now unstable overseas supply chains – and you have a winning formula for these challenging COVID-19 times.”

After proving the concept and delivering savings and reduced waste as promised, Medsalv has now secured a long-term contract with Canterbury DHB, through Via Innovations.

Via Innovations is a specialist business unit within the DHB that helps people with health innovations develop viable products or services, and provides the expertise and investment needed to commercialise them.

Via’s Innovation Director, Anya Hornsey, says that any new device or service that will be used in a hospital environment requires detailed planning and robust testing to ensure appropriate safety, quality and performance standards will be met.

“Medsalv continue to deliver on their promise of reducing both costs and waste, without compromising the high quality and safety standards required of medical devices,” says Anya.

Medsalv’s founder and CEO, Oliver Hunt, says the business initially targeted high volume, high cost, non-invasive single-use devices which can be cleaned and tested using processes comparable to or even more stringent than those used by the original manufacturer. One example is Deep Vein Thrombosis (DVT) compression sleeves that are used in conjunction with reusable pumps to prevent DVT.

“Our focus has always been on reducing waste and the cost to the health system by getting more uses from each device – and at the end of their usable lives, ensuring they are separated into recyclable components, so much less waste eventually ends up in landfill,” Oliver says.

Savings to date are fast approaching $100,000 for Canterbury DHB, and Medsalv has more recently been working with New Zealand’s leading private hospitals, such as MercyAscot, to deliver more sustainable healthcare. As some items have been reused as many as six to eight times, the quantity of new products ordered has reduced by the same volume.

That also means tonnes of used products that would once have gone to landfill have instead been recycled – a win-win for the health system and the environment.

People are still finding some items are in short supply, or available only at a premium price, and the fact that everything is taking much longer to deliver, especially products that come from overseas. Businesses are having the same experience.

However, you can’t get more local than Medsalv – who offer the same product at a reduced cost, generate less waste, and are helping break New Zealand’s dependence on overseas medical equipment suppliers.

“Medsalv also provides jobs here in New Zealand, rather than halfway around the world – and any investment in Medsalv – like the Waste Minimisation Grant made by the Ministry for the Environment in 2019 – stays right here in New Zealand. In the current COVID-19 business climate the benefits of reusing items increase – we are ensuring our supplies of scarce or unavailable items last longer. Where items have gone up in price, the savings are even greater than before.”

Although based on a winning idea, with the drive to make it work, Medsalv credits its success to support from early backers including Canterbury DHB’s Via Innovations Unit. Via Innovations provided commercialisation expertise, alongside other supporters including the University of Canterbury, the Sustainable Initiatives Fund/Trust, Canterbury DHB, and MercyAscot hospitals.

“These organisations had the vision to support us getting our concept off the ground. I’m extremely proud that we’ve been able to deliver on our promises of reduced cost and waste, and to have created significant savings for each hospital we’re working with,” Oliver says.                                                                                 

To find out more visit

Learn more about Canterbury DHB’s Via Innovations Unit

To read about other devices that can be re-used or recycled visit Commonly reprocessed medical devices



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Page last updated: 17 June 2020

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