ORANGE

Hospital visitors don’t need a Vaccine Pass, but must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for visiting guidelines, COVID-19 tests current case numbers in regions of Canterbury and care in the community advice. See www.vaccinatecanterburywestcoast.nz for info about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
19 April 2022

For visitors to all facilities effective from Tuesday 19 April 2022

With the change to the ORANGE Traffic Light setting, Canterbury DHB is easing its visitor policy in recognition of the fact we have passed the peak of the current Omicron outbreak and case numbers are slowly reducing.

The following visitor restrictions are now in place for all Canterbury DHB hospitals and health facilities:

  • One adult visitor may be accompanied by no more than one child over the age of 12 per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.  No children under 12 and those 12 and over must be accompanied by an adult and wear a medical mask.
  • Visitors or support people should not visit our facilities if they are unwell.
  • Surgical/medical masks must be worn at all times at all Canterbury DHB sites and will be provided if people don’t have them.
  • Hand sanitiser stations are visible and must be used.

By adhering to these conditions, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances (ie more than one visitor) where a trusted whānau member provides assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – please check with the ward’s Charge Nurse before you come to hospital to visit
  • People attending Christchurch ED or Ashburton AAU can have one support person with them
  • Women in labour and in the birthing suite can have two support people, and women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Womens Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments, no children are allowed to visit.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted, following a supervised negative RAT result)
  • Children who are inpatients, one other visitor (other than a parent or caregiver) is able to visit in consultation with the nurse in charge.
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Face covering exemption cards

The Exemptions Team at the Ministry of Health is now responsible for processing requests for Face Covering Communication Cards.

Updated information about mask wearing, and how to request an exemption card can now be found here. People unable to request an exemption card online can call 0800 28 29 26 and select option 2, or text 8988

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Visiting Canterbury DHB facilities still limited, due to COVID-19 cases and Locations of Interest in the region

Monday 1 November 2021Canterbury DHB News4 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

The DHB's visitor policy has again been updated as we navigate our way through COVID-19 alert level three

The DHB's visitor policy remains unchanged from last week

Visitor access to all Canterbury DHB health facilities will remain restricted until at least 11:59pm Thursday 4 November, to enable safe physical distancing and to reduce the chance of a visitor with COVID-19 spreading it to vulnerable patients and staff.

Limiting our interactions with others, together with getting vaccinated are two of our best defences against COVID-19. For this reason, a limited visitor policy applies across all Canterbury DHB facilities.

Children under 16 and people who are unwell cannot visit under any circumstances, except to access emergency care.

A person may only enter our facilities:

  • to accompany someone when initially attending the Emergency Department
  • to visit a person receiving end of life care
  • to provide support to a person with a disability
  • to enable one parent/caregiver to be with a child who is in hospital
  • CHOC – (Child Haematology Oncology Centre), one parent to accompany/stay with each patient
  • as a parent visiting the Neonatal Intensive Care Unit (NICU)
  • ICU – one nominated person may visit once per day during visiting hours and be the only visitor for the duration of the patient’s stay
  •  Maternity:
    • one support person only to accompany someone presenting for acute assessment
    • women in labour in a maternity facility are allowed two support people for the duration of the labour and birth
    • women can have one named support person for the duration of their postnatal stay
    • LMCs may visit women postnatally in our maternity units.
  • Specialist Mental Health Services – one support person to accompany someone presenting for acute assessment or urgent care

All of the above remain at the discretion of the Charge Nurse/Midwife Manager for the ward or service. Visitors will not be allowed in wards caring for patients in isolation. Additional exceptions may be made on compassionate grounds.

Where these visits do take place, all visitors are required to wear a mask or face-covering at all times, unless they have a condition that makes them exempt and can show their exemption card (see below).

Please scan in using the QR code, wherever you go in a DHB facility using the government’s COVID-19 Tracer App, and ensure Bluetooth is turned on within the app – this means you’ll receive alerts if you’ve been exposed to a case. Alternatively you can sign in at reception.

Elective surgeries and outpatient appointments

Unless you have been contacted by phone to advise that your planned (elective) surgery or outpatient appointment is postponed, please assume it is going ahead and turn up to your appointment.

Exemption card for face coverings 

We know that some people who have a disability or health condition may not be able to wear a face covering safely or comfortably. If you cannot wear one, you can get an exemption card. You can show your exemption card when needed, for example to a bus driver. 

You can request a card from the Disabled Persons Assembly NZ by contacting them on 04 801 9100 or at info@dpa.org.nz.

DHB Aged Residential Care facilities

The limited visitors rule applies. However, family visits for palliative care residents who are receiving end of life care and do not have COVID-19 will be considered on a case-by-case basis.

Park and Ride

The hospital shuttle service will continue to operate Monday-Friday 6:15am-8.30pm daily, to and from the Christchurch Hospital main entrance and Waipapa, and to and from the Outpatients Building until 6pm. There is will be no shuttle service running at weekends while we have community cases.

The following applies:

  • all people using the shuttle will be required to wear a mask or face-covering unless medically exempt
  • a limit of five passengers per shuttle will be observed to allow greater physical distancing
  • hand sanitiser will be available to use as you enter and leave the shuttle
  • an enhanced cleaning schedule is in place during shuttle operational hours
  • please don’t use the shuttle if you are sick. You should not be visiting any of our facilities if you are unwell.

Cafés

Christchurch Campus:

  • Great Escape Café – open for staff onlywith coffee and pre-packaged food available, usual opening hours
  • Willow Lane – open for coffee and pre-packaged food, Monday to Friday 8am-2pm
  • Kanuka – open for coffee and pre-packaged food, Monday to Friday 8am-2pm
  • PeaBerry, Parkside and Christchurch Women’s Café will be closed.

Ashburton Hospital Café – open for coffee and pre-packaged food, Monday to Friday 8am-4pm.

Hillmorton Avon Café – open for coffee and pre-packaged food, Monday to Friday 11am-1pm.

Burwood Travis Courtyard Café – open to staff only for coffee and pre-packaged food, Monday to Sunday 8:30am-3:30pm.

ENDS

Tags

Related topics

Back to Health News

Page last updated: 16 March 2022

Is this page useful?