VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Volunteers provide ‘priceless’ support in Christchurch hospitals

Tuesday 19 June 2018Media release3 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

Hospitals in Christchurch rely on the help of hundreds of volunteers to assist patients, visitors and staff, and raise much-needed funds.

Canterbury DHB rural facilities also have “friends” of the hospital organisations, such as the Friends of Ashburton Hospital, and Tuarangi group which has been running for 42 years.

These groups give their time and skills to help staff, fundraise, and provide thoughtful donations to provide extra treats and care for patients.

The Friends of Oxford Hospital committee recently ran a fundraiser at the Oxford A&P Show for a future-proofed helipad for Christchurch Hospital as part of Māia Health Foundation's 13 Minutes campaign.

Over 200 people volunteer at Christchurch Hospital. Volunteers run the gift shop and trolley, help patients and visitors with other tasks such as calling taxis and reading, give company to patients, help people find their way around the hospital, and undertake many other tasks.

“The wayfinders are the smiley, happy face at the front of the hospital,” says Christchurch Hospital Coordinator of Volunteers Louise Hoban-Watson.

“We have such a wide range of volunteers and they all come here for different reasons. And we're just so fortunate to have them.”

Louise says volunteer donations and work often fly under the radar.

“People don't realise that the chair they're sitting on, or the fish tank, or TV and art work were funded by the volunteers. A lot of people think that it's just all paid for by the DHB.”

Since 1999, Christchurch Hospital Volunteers has made donations worth a total of around $2 million to Christchurch hospital, including grants for staff training and conferences. More information about fundraisers and what funds are used for can be found on the Christchurch Hospital Volunteers Facebook page.

Burwood Hospital Coordinator of Volunteers Rachael Walker says around 120 people volunteer at the hospital.

“Without all the time and energy that the volunteers put in, we wouldn't be able to run the programs that we do.”

Burwood volunteers serve in the Gift Shop, help maintain the gardens and pool, run the library trolley, give computer tutoring, provide pet therapy with their dogs, and more.

Most volunteers are retired, Rachael says, and give a few hours of their time each week.

“We've just got a new piano in the foyer, so we've also got some young people who come in and play the piano for us to make it a welcoming environment.”

Money raised by Burwood volunteers goes toward patient comfort and, beginning later this month, staff training.

Canterbury DHB Chief Executive David Meates says the hospitals are better places because of volunteers.

“It's National Volunteer Week, which is an opportunity for us to recognise the enormous help Canterbury DHB gets from volunteers, and thank them for that.

“The time that people donate to supporting our patients and staff is priceless.”

ENDS

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Page last updated: 19 October 2022

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