VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Waipapa’s café and retail store to open to the public tomorrow

Tuesday 17 November 2020Media release2 minutes to read

Peaberry café in Waipapa will open to the public tomorrow

Fresh, locally sourced food, premium coffee and tea, thoughtful gifts and more. That’s a selection of what people can expect when Waipapa’s café and retail store open their doors to the public tomorrow, Wednesday 18 November.

With two brand new stores, Peaberry and Willow Lane, patients and visitors will have a wide of variety of options to choose from.

Located on the ground floor in the main foyer, Peaberry provides a modern, comfortable space to sit down and relax while in Christchurch’s newest hospital building – Waipapa.

Willow Lane is located next to Peaberry and will offer premium coffee, grab’n’go food options and a range of giftware and other necessities for a stay in hospital.

Retail Manager Nick Abernethy says he’s looking forward to providing patients, visitors and staff with great choices.

“Just because people are in a hospital shouldn’t mean they miss out on quality retail and hospitality options. We’ll be preparing our selection of fresh food on site daily, with the variety on offer is sure to have wide appeal.

“Both sites will cater to a range of dietary requirements, with gluten free, dairy free and vegan options available. There’s something for everyone at Peaberry and Willow Lane,” says Nick.

For those in a hurry, Willow Lane will also offer an easy-to-use ordering app to ensure people can get their fix without the wait.

Customers can look forward to top quality espresso coffee, with Canterbury DHB partnering with two of New Zealand’s top coffee roasters, Allpress and Atomic. All of the passionate baristas have undergone intensive training to ensure the coffee appeals to even the harshest critic.

Complementing the coffee at Peaberry is T2 tea, and if you know T2 then you know that it’s not your average tea experience.

Both options will be open 7 days a week. Peaberry will be open 7am–4pm Monday–Friday and 9am–3pm Saturday– Sunday. Willow Lane will be open every day 8am–8pm.

See you there!

ENDS

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Page last updated: 17 November 2020

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