VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Waitaha Canterbury Hospitals relax visitor restrictions

Friday 16 September 2022Media release2 minutes to read

Patients in Canterbury rural health facilities to be temporarily relocated

Te Whatu Ora Waitaha Canterbury has relaxed its visitor policy across all its facilities.

Key changes include:

  • Visiting hours for our facilities have returned to pre COVID-19 hours, except for Christchurch Women’s Hospital.
  • All visitors must wear a medical mask.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • This excludes the Neonatal Intensive Care Unit which is still parent-only visiting and Children’s Haematology and Oncology Day stay, where one parent/caregiver can attend their appointment with their child. Exceptions are by special arrangement only.

For the full visiting guidelines, go to https://www.cdhb.health.nz/your-health/hospital-services-in-canterbury/.

Senior Responsible Officer for Seasonal Pressures Becky Hickmott says with COVID-19 case numbers reducing, the decision has been made to relax restrictions for visitors to Waitaha Canterbury facilities.

“You must still wear a surgical/medical mask in our facilities and masks will be provided if you don’t have one. This helps protects us all, as we care for very unwell and vulnerable members of our community,” says Becky Hickmott.

“We know these past two years have been especially tough for patients and their families and we are pleased to be able to relax our rules for visitors.

“There are still some restrictions in place and we do ask that you don’t visit if you are unwell. Thank you in advance for your patience and understanding.”

ENDS

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Page last updated: 16 September 2022

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