ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

You can help take the pressure off an especially busy Christchurch Hospital

Wednesday 29 May 2019Media release3 minutes to read

Care around the clock is available for Cantabrians from their usual GP

Care around the clock is available for Cantabrians from their usual GP

With winter illnesses like coughs and colds already on the rise and a spell of colder weather forecast, Canterbury hospitals are under pressure.

There’s been an increase in influenza-like illness in Canterbury in the last week, which has led to an increase in demand for health services, particularly on the Emergency Department of Christchurch Hospital and on hospital admissions across the region.

Canterbury District Health Board is reminding people that they can help take the pressure off emergency services by always making their general practice team the first port of call for their non-emergency healthcare.

Carolyn Gullery, Executive Director Planning, Funding and Decision Support says the Emergency Department at Christchurch Hospital is always available for emergency care and you shouldn’t hesitate to dial 111 in a life-threatening emergency – but if it isn’t an emergency, there are quicker ways of getting the help you need from the right person.

“If it’s not an emergency, you should always call your own general practice team first. Save their phone number in your mobile phone so you can also easily access free health advice after hours.

“When you call your general practice after hours, a registered nurse will be available to provide free health advice any time of day or night. They will advise you what to do and, if you need to be seen urgently, where to go. Many practices now operate extended hours or additional services, which is another reason you should call first to check,” Carolyn says.

You can meet some of the #carearoundtheclock nursing team and learn more about the service they provide here.

If you need medical attention after hours but although it’s not life-threatening it won’t wait, you can visit one of the Urgent Care practices listed below. They can provide a number of after-hours services beyond those you might expect to find at most general practices. They specialise in sports injuries, can carry out minor surgery, take X-rays and set broken bones for example.

  • The 24 Hour Surgery – open all day, every day
  • Moorhouse Medical –open 8am – 8pm daily
  • Riccarton Clinic –open 8am – 8pm daily

For people who want to take that extra step to keep themselves well this winter, the flu vaccine is available now. It’s free for over 65s and pregnant women at general practices and many pharmacies. It’s also free for vulnerable people with certain pre-existing health conditions but only through their general practice team. If you’re not eligible for a free flu shot, contact your general practice team or pharmacy to find how you can get one.

The best way to protect yourself and your whānau and stop the spread of influenza is to get immunised – or you could be putting yourself and your whānau at risk.

For more information about flu and why it’s worth avoiding, visit: www.flufree.co.nz

ENDS

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Page last updated: 29 May 2019

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