Help for you

An Interpreter Service is available if you do not speak English as your first language or have hearing loss and use NZ Sign Language. Please discuss this with a member of your healthcare team (e.g. nurse, doctor) to arrange an interpreter.

For areas outside Christchurch City (such as for Ashburton Hospital, Kaikōura Health, and other rural hospitals), ask staff about interpreters.

The interpreter service is:

• Available 24 hours a day
• FREE of charge
• Available in approximately 50 languages, including NZ Sign Language
• Explained in more detail in our Interpreter Services patient information pamphlet

If no interpreter is available, staff will contact a community provider or the Interpreting NZ Telephone Service.

Language interpreters do not translate papers or documents.

If you have health documents in another language, you can arrange to translate them through credentialed translation provider MLT Translation Centre, or ask a member of your health care team to arrange this.

If you or your family need accommodation during your treatment period, you should discuss this with your regular health care team in your home town. A social worker or the person in charge of your care can give you accommodation information.

Hauora Māori Māori Health Services also runs a low-cost whānau accommodation service for those eligible.

The hospital chaplains have been theologically and clinically trained and licenced to work in a hospital.

The chaplaincy team offers confidential compassionate support, prayer, and a listening ear in times of stress or loneliness; before and after surgery; for people experiencing loss and bereavement and around matters of faith and illness; and in celebrating the joys of life. They are available for prayer and church sacraments.

Many hospitals have an interfaith chapel, or a quiet place for prayer and reflection.

The chaplains are available to people of all faiths and no faith, and are here to support people of all religions and cultures. They can also contact your own religious or spiritual advisor and ask them to visit (Jewish, Hindu, Muslim, Buddhist, etc.).

Arrange a visit from a chaplain

Your nurse, social worker, ward clerk or doctor can arrange for a chaplain to visit you, or you can ask to speak with a chaplain when you see them in the ward.

Blessing, rituals and ceremonies

Hospital chaplains provide appropriate blessing rituals for patients, their families and staff. This includes blessing rooms after death, equipment, wards, and workplaces.

Hauora Māori - Māori health services in Canterbury give patients and whānau culturally appropriate advice and support.

Specially trained staff give āwhina/help and tautoko/support with cultural issues and education on tikanga (values and beliefs). The service can also help you find organisations and resources to support your recovery.

The services available are:

• Hauora Māori – Māori Health Services (formerly known as Ngā Ratonga Hauora Māori) at Christchurch Hospital - 03 364 0640, ext. 86160
• Ranga Hauora and Te Huarahi Oranga at Burwood Hospital - Kaiwhakahaere 03 337 7899 or Awhina 03 383 7552
• Te Korowai Atawhai at Hillmorton Hospital - 03 339 2864
• Diabetes and Cardio Respiratory Integrated Specialist Services (CRISS) Māori health workers - 03 364 0860
• Haematology Māori health nurse

Staff can sometimes arrange video conferences with your GP or practice nurse and family.

A video consultation uses a video link to allow you and your health care professional (clinician) to see and hear each other, even though you are not in the same place. They can save you time, money and may be preferred if you can’t travel far.

Things to remember for a video conference:

• Make sure you go to the right place
• Bring a whānau/family member or support person if you want
• Arrive 15 minutes early
• Bring test results, medications, and x-rays with you if mentioned in your appointment letter
• Speak in your normal voice
• Ask questions at any time
• Let your clinician know if you can’t see or hear them clearly
• Tell your clinician if you want to end the video conference at any time

For more service contact details see service listings on our hospital pages.

Ashburton Hospital

Burwood Hospital

Christchurch Hospital

Christchurch Women’s Hospital

Hillmorton Hospital

Kaikōura Health

The Princess Margaret Hospital

ALL hospitals and health facilities

If you have concerns about your care, you can talk to staff, managers, customer support, or the Consumer Advocacy Service.

Staff and support services are available to help you when you have a bereavement.

Healthinfo

Visit the Healthinfo website for advice on what to do when someone dies.

General Practice team/family doctor

You may qualify for funded short term counselling sessions through your GP.

The Funeral Directors Association of New Zealand

Many funeral homes offer grief support and information.
Website: fdanz.co.nz

Skylight

National organisation offering support services, information, counselling and support groups.
Phone: 0800 299 100
Website: skylight.org.nz

Nurse Maude

Bereavement support and grief counselling services.
Phone: 03 375 4274
Website: nursemaude.org.nz

Lifeline

24-hour community helpline.
Phone: 0800 543 354
Website: lifeline.org.nz

Victim Support

24-hour support for people affected by crime or trauma
Website: victimsupport.org.nz
Phone: 0800 842 846

At some of our hospitals there may be volunteers who help patients, visitors and staff in a variety of ways including:

• Helping you find your way around the hospital
• Providing gift and library book trolley services
• Running the hospital gift shop www.christchurchhospitalgiftshop.co.nz
• Giving company to patients
• Assisting with play therapy and pet therapy
• Delivering flowers or packages
• Assisting with other tasks such as calling taxis and reading
• Fundraising

How to become a volunteer

There are many ways you can make a difference through a role that matches your skills, interests and availability.

Enquiries for volunteering at Burwood Hospital:
Email: burwoodvolunteers@gmail.com
Phone: 03 383 9499    

Enquiries for volunteering at Christchurch Hospital:
Email: christchurch.volunteers@cdhb.health.nz
Facebook: Christchurch Hospital Volunteers
Website: www.christchurchhospitalgiftshop.co.nz

If you would like to volunteer at one of our other sites or services, please contact that site or service directly.

Free public Wi-Fi internet access is available in most hospital areas.

Instructions to use the free Wi-Fi service

1. When you turn on your Wi-Fi on your mobile device or laptop computer, select “DHB Public Wi-Fi” from the list of options.
2. Your device should automatically open a web page where you can accept the terms and conditions.
3. You will be able to browse the internet or access your emails.

For more information read our Wi-Fi FAQs below or view more information about Connecting to Public Wi-Fi Mobile devices.

Wi-Fi Frequently Asked Questions

Which Te Whatu Ora sites provide free public Wi-Fi?

Christchurch Hospital, Christchurch Women's and outpatient areas have the free service. Some areas of Burwood and Hillmorton Hospitals also have free public Wi-Fi.

Exclusions include the Great Escape Cafe in Christchurch Hospital and the University of Otago, Christchurch School of Medicine.

How will people know exactly where it is available?

There are signs, posters and other promotional materials to make it clear where the Wi-Fi service is available.

How easy is it to use and how reliable is the service?

The service is delivered over high-speed fibre infrastructure and is reliable. Priority is given to clinical data.

Who is paying for the service?

Te Whatu Ora provides the infrastructure and 2degrees provides the internet feed.

What restrictions are there?

• Sites and content deemed inappropriate will be blocked when using the service
• It is not possible to download movies and other large files
• Users can only access help information through this website
• Content accessed by people within Te Whatu Ora facilities on their own network is subject to Te Whatu Ora policy

TVs are available for patients and visitors to watch in patient lounges, waiting areas, and some wards and patient rooms. TVs brought from home will not work in our hospitals.

Patients and visitors are welcome to watch streaming videos on their phones, tablets or notebook computers as long as they do not disturb other patients or staff. There is a free Wi-Fi service available in most areas of our hospitals.

 TIP//  To avoid disturbing fellow patients, please use headphones if you are watching something in a ward.

Cafe opening hours are listed below, our hospital pages have additional details about shops and other facilities available at each site.

Ashburton Hospital

Burwood Hospital

Christchurch Hospital

Christchurch Women’s Hospital

Hillmorton Hospital

Kaikōura Health

The Princess Margaret Hospital

ALL hospitals and health facilities

You can help your own recovery by learning about your condition on our HealthInfo Canterbury website.

You have the right to see your health record and other information Te Whatu Ora Waitaha Canterbury holds about you.

There are three ways to request a copy of your medical record and patient info from the Patient Information Office:

• Complete and return a Release of Health Information form with a copy of your identification (needs to be formal identification such as a drivers licence or passport)
• Phone: 03 378 6907
• Email: patientinformation@cdhb.health.nz

Stop For Your Op

Te Hā - Waitaha Stop Smoking Canterbury offers free tailored stop smoking support to anyone in Canterbury. Free nicotine replacement patches, gum and lozenges are
available.

Studies have shown better outcomes when patients stop smoking before surgery, including much lower rates of wound infection, cardiovascular complications, reduced hospital stay and lowered need for repeat surgery.

How long before your operation should you stop?

You should aim to be smoke and vape free for as long as possible prior to your
surgery.

The earlier you stop the better, but shorter periods of smokefree time can still help.

Here are some of the benefits of quitting smoking:

• Within 6 to 8 weeks lung function is improved, blood is less sticky and thick and blood flow improves. Your response to anaesthetic drugs will also improve.
• Within 3 weeks wound healing has begun to improve.
• Within 1 day delivery of oxygen to cells is improved.
• Remaining smokefree after your surgery is the best thing you can do for your health. It is important you do not start smoking again, even if you only quit just before surgery. Allow your body time to recover and heal properly.

Remember to tell your surgeon and anaesthetist if you are currently smoking or vaping.

Crutches and other Physiotherapy (physio) and Occupational Therapy (OT) equipment can be returned to Christchurch Hospital and Burwood Hospital.

To return equipment at Christchurch Hospital

• Come in the main campus entrance off Riccarton Avenue.
• Drive past the Emergency Department entrance (on your left) and down the ramp in the lower ground car park.
• Drive around the carpark back towards the exit.
• There is a trolley on the left near the double doors where you can leave the equipment.

To return equipment at Burwood Hospital

Return equipment to the Occupational Therapy Department located in the Physical Medicine Building, Gate 3, Burwood Hospital, Mairehau Road, Burwood.

Please label the equipment with the borrower’s name. Equipment includes (but is not limited to):

• Shower stools
• Toilet frames
• Bed levers
• Crutches
• Pulse oximeters
• Any hospital equipment you no longer need.

If you lose personal property while in hospital, please call the hospital concerned, and ask for “lost property”.

Please provide the following details:

• Your name
• A contact phone number
• What items you have lost
• Where you lost them, e.g. Emergency Department, Ward 10 etc
• When you lost them, e.g. between 3pm and 10pm on Tuesday